BENJAMIN CRUZ
Burnaby,Canada
Summary
Enthusiastic and results-driven Sales & Customer Service Professional with over 9 years of experience in retail, client relations, and team leadership. Proven ability to drive sales, exceed targets, and enhance customer experience. Passionate about providing exceptional customer service while working in fast-paced sales settings. Enthusiast of technology and innovation, always eager to learn and adapt to new trends. Positive attitude, team-oriented, and skilled at building strong relationships. Passionate about fashion and connecting with people, making it easy to establish rapport and foster customer loyalty.
Overview
8
8
years of professional experience
Work History
Sales Advisor (Full-Time)
H&M
Playa del Carmen, Mexico
06.2016 - 09.2022
- Consistently exceeded monthly sales targets by 10-15% through upselling and personalized recommendations
- Provided high-quality customer service, ensuring client satisfaction and brand loyalty
- Assisted in merchandising, inventory management, and visual displays to enhance store appeal
- Tracked sales performance using KPIs, adjusting strategies to maximize revenue
- Worked with a team of 4 members, delegating tasks in detail and supervising the execution of activities
- Operated register, handled cash and processed credit card transactions.
Sales & Customer Service Representative
Morpho Travel Experience
Playa del Carmen, Mexico
10.2022 - 10.2023
- Built and maintained a VIP clientele base, increasing high-value customer retention by 20%
- Specialized in luxury handcrafted goods, fine jewelry, and premium fashion sales
- Organized exclusive sales events, boosting product visibility and revenue
- Applied high-end customer service techniques, offering tailored experiences to international clients
- Monitored and analyzed sales KPIs to improve engagement and sales strategies
Foreman Labour
Bird Construction
Vancouver, Canada
01.2023 - 01.2024
- Led and supervised 10+ workers, improving operational efficiency by 25%
- Ensured compliance with safety protocols, optimizing project execution
- Acted as a liaison between management and labour teams for smooth operations
- Responsible for the safety of the team, conducting daily safety meetings and working with FLHA (Field Level Hazard Assessment) forms
- Received direct instructions from the Foreman Side and Superintendent, ensuring clear communication and execution of tasks
Education
Bachelor's Degree - Business Administration
Universidad Autónoma Del Estado De Quintana Roo
Playa del CarmenSkills
- Sales & Customer Service Excellence
- Mobile Solutions & Personalized Recommendations
- Retail Operations & POS Systems
- Visual Merchandising & Inventory Management
- Team Leadership & Training
- Strong Communication & Problem-Solving
- Operations supervision
References
Available upon request. Professional references and recommendation letters from former supervisors at Bird Construction, H&M, and Morpho Travel Experience are available upon request.
Languages
- Spanish, Native
- English, Advanced Intermediate (Actively Improving Fluency)
Timeline
Foreman Labour
Bird Construction
01.2023 - 01.2024
Sales & Customer Service Representative
Morpho Travel Experience
10.2022 - 10.2023
Sales Advisor (Full-Time)
H&M
06.2016 - 09.2022
Bachelor's Degree - Business Administration
Universidad Autónoma Del Estado De Quintana Roo
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