Maria Cole

• Assist the store manager in setting and exceeding sales targets and operational goals, ensuring a smooth workflow and customer satisfaction.
• Completed and oversaw store operations such as cash register maintenance and balancing, inventory & stock management, business communications, opening and closing procedures, loss prevention, sales and promotions, and more.
• Assisted Store Manager with recruitment, onboarding, supervising & training team members ensuring adherence to all company standards offering guidance and support to maintain a knowable & motivated workforce. Delegated and supervised multiple employees based on employee performance & strengths while simultaneously maintaining superior attention to customer service & detail.
• Ensured visual merchandising standards are met, leaving a clean & organized sales floor to enhance product visibility and drive impulse purchases. Assisted in planning in-store displays that boosted sales of featured products as well as foot traffic and conversion ratings.
• Collaborated with store manager / senior management to improve processes, streamline operations, & implement new initiatives to exceed our goals.
• Increased traffic to transaction conversion with proactive & positive customer engagement & relationship building to offer the best in store styling experience, & product recommendations leading to increased customer loyalty combined with strategic upselling and cross-selling.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele increasing loyalty rates.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees while achieving sales goals through effective team leadership, merchandizing excellence, and superior customer service.
• Managed inventory control, cash control, and store opening and closing procedures.
• Hired, trained & mentored new staff members to improve customer satisfaction through excellent service and product knowledge ensuring they are well equipped to excel in their role from day one.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele, re-directing to positive factors.
• Improved customer conversion rates with exceptional greeting and cross/upselling.
• Managed and created store schedules, submitted and oversaw payroll for all employees.
• Successfully lead Planogram (POG), planned delegated and oversaw all tasking, fixture changes etc. to match Claire's visual standards including final walkthrough with every staff member to ensure perfect execution & understanding.
• Successfully lead, directed, and motivated employees in fast-paced environment through proactive communication, positive feedback, planning & prioritization.

• Achieved & Maintained a 4.7 star rating google rating through consistent delivery of exceptional service, prompt communication, quality results leading to icreased client referrals and brand trust.
• Delivered exceptional guest services ensuring a welcoming and personalized experience for all visitors.
• Implemented cost-saving measures through efficient resource management, reducing overall operating expenses.
• Coordinated special events including weddings, birthdays, corporate retreats, delivering memorable experiences for our guests.
• Assisted in marketing & modelling efforts to promote the inn's offerings and attract new visitors.
• Collaborated closely with the Innkeeper to develop strategies for revenue growth and enhanced guest satisfaction.
• Supported daily foodservice operations by assisting with meal preparation or serving when necessary to ensure a smooth dining experience for guests.
• Developed strong relationships with local businesses, fostering partnerships to enhance guest experiences.
• Managed inventory and weekly stock errands for daily operations.
• Trained new staff members on all aspects of inn operations, promoting excellent customer service standards.
• Maintained a high level of cleanliness and organization throughout the inn, ensuring an inviting atmosphere for guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.

• Delivered exceptional customer service by assisting shoppers with product selection using vast product knowledge, popular fashion trends, in store promotions and more.
• Performed Ear Piercing Services in accordance with company standards, ensuring a safe and comfortable experience to uphold Claire's values & encourage brand loyalty.
• Maintained a clean, organized, and visually appealing sales floor by restocking merchandise & following visual merchandising guidelines.
• Operated & maximized POS systems for all sales transactions including returns and exchanges.
• Regular inventory management & reporting on lower stocked supplies & merchandise.
• Supported store operations such as daily communications with head office regarding sales analytics, inventory management & loss prevention, low product and/or supplies.

French Immersion Certification