Benjamin Agyekum
Brampton,Ontario
Summary
A working professional with diverse customer service experience, strong communication skills, and the ability to work independently and within a team environment. Advanced knowledge and proficiency in Microsoft Office (Microsoft Word, Microsoft Excel, Access, Outlook, and PowerPoint). Excellent written, oral communication, and research-based skills. Ability to meet deadlines while working in a fast-paced environment. Strong time management skills and the ability to prioritize and multitask effectively increase productivity. Personable and dedicated Customer Service Representative with extensive experience in the security industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
IAMW Secretary Treasurer / Shop Steward
01.2008 - Current
- Responsible for all financial transactions of the local lodge
- Issue cheques and have signing authority plus doing day-to-day banking
- Develop and present an annual budget to local lodge executive and membership reflecting the local’s program priorities for the year
- Representing members during complaints and grievances
- Acted as an enforcer to ensure that the company is adhering to the collective bargaining agreements set out to protect union members
- Educated union members by providing information pertaining to one’s rights based on the collective bargaining agreement.
Pre-Board Security Screening Officer
Garda Security Screening Inc
Mississauga
01.2005 - Current
- Maintaining a high level of National security for the traveling public and providing exceptional customer service
- Screening of passengers before their flights which includes walk-through and handheld metal detectors, x-ray, and physical search of person and baggage
- Screening airport employees and airline crew before they enter sterile areas of Pearson Airport
- Ensure all persons are following proper precautionary measures and are wearing the correct protective equipment
- Adhere to standard operating procedures and policies including wearing personal protective equipment
- Remaining proactively in resolving issues of concern where the problems are deemed as a threat to public/aviation safety
- Act as a liaison for members of the CBSA, police department, airport security, and first responders when dealing with an emergency.
Youth worker
Hanrahan Youth Services
01.2007 - 01.2009
- Performed and assisted in a range of duties in relation to the supervision and case management of children/adolescents serving time while incarcerated
- Responsible in executing and maintaining a therapeutic environment for children and adolescents of long-term commitments/sentences
- Utilized a cognitive behavioural approach and referred the required supportive services that are necessary to foster growth and the enhancement of self-esteem and interpersonal development in children
- As a counsellor, identified and participated in each child/adolescent’s structured rehabilitative program and services
- Remained diligent in the adherence of safety and security of children/adolescents, staff, and community
- Acted as a liaison and participated in government meetings directed towards the funding of the program and collaboration with stakeholders such as police department, lawyers, and probation officers.
Education
Community Justice -
Sheridan College
Ontario Secondary School Diploma -
North Albion Collegiate Senior Secondary School
Leadership 1,2, Advance & Train the Trainer Course / Financial Officer Training -
International Association of Machinist & Aerospace Workers
Skills
- Customer Service
- Positive and Professional
- Critical Thinking
- Service screening
- Security clearance procedures
- National security understanding
- Maintaining security
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Representative
IAMW Secretary Treasurer / Shop Steward
01.2008 - Current
Youth worker
Hanrahan Youth Services
01.2007 - 01.2009
Pre-Board Security Screening Officer
Garda Security Screening Inc
01.2005 - Current
Community Justice -
Sheridan College
Ontario Secondary School Diploma -
North Albion Collegiate Senior Secondary School
Leadership 1,2, Advance & Train the Trainer Course / Financial Officer Training -
International Association of Machinist & Aerospace Workers