Passionate about the world of finance and Entrepreneurship, I am a rigorous and organized professional, with excellent interpersonal skills. My goal is to bring my skills to the service of a dynamic and innovative company.
Vue d'ensemble
11
11
years of professional experience
Expérience professionnelle
Delivery Teammate
VOILA IGA
Quebec City, Québec
01.2024 - 03.2025
Drives company vehicles safely and courteously
Maintains a thorough knowledge of delivery protocols and adheres to traffic regulations
Confirms customer orders, collects payments, and provides receipts
Records successful and unsuccessful deliveries
Refuels vehicles, performs periodic checks, and diagnoses potential vehicle issues
Adheres to the company dress code and maintains a neat appearance
Assistance Team Lead
DOLLORAMA
Montreal/Quebec City, QC
01.2023 - 01.2024
Organize work
Communicate objectives
Relate work to its context
Delegate tasks
Lead by example
Allocate and manage resources
Resolve problems
Manage project progress and schedules
Communicate project progress to stakeholders
Counsel team members to help them improve their skills
Motivate team members to achieve their objectives
Develop the strengths of each team member and identify areas for improvement
Represent the team and communicate its needs
Sale Representative
BELL
Repentigny, QC
01.2022 - 01.2023
Promote sales to existing customers
Identify and solicit potential customers
Provide presentations to customers on the benefits and uses of goods or services
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Prepare or supervise the preparation of sales or other contracts
Consult with customers after the sale or signed contracts to resolve problems and provide ongoing support
Review and adapt to information regarding product innovations, competitors, and market conditions
Represent companies that export and import products or services to and from foreign countries
May conduct sales transactions through e-commerce over the Internet
May supervise the activities of other sales representatives
Sale of BELL products
Automotive Advisor & Customer Service
H GRÉGOIRE
Repentigny , QC
01.2021 - 01.2022
Présentation de l'entreprise: Automotive Advisor & Customer Service
Discuss and provide information on technical requirements (performance, space, fuel capacity), vehicle characteristics (quality, performance, technical constraints, specific maintenance requirements recommended by the manufacturer), and accompany customers during test drives
Estimate or quote prices, specify financing and payment terms and agreements, warranties, and delivery dates
Negotiate the price and conditions of sale or lease
Inform and offer customers information on vehicle use and maintenance and advise them on additional products or services offered such as warranties, insurance, lease options, payment options, and other available options
Perform financial calculations that will take into account various factors: vehicle price, options desired by the customer, services desired by the customer, and the trade-in value of the vehicle owned by the customer
Carry out various vehicle purchase transactions and draft the vehicle sales or lease and delivery contract in collaboration with the Sales Manager; Perform after-sales follow-up
Maintain sales records for inventory
Conduct new customer prospecting activities
Participate in organizing sales
Automotive Advisor & Customer Service
Customer Advisor
BANK SOCIETE GENERAL
Creteil, France
01.2018 - 01.2021
Présentation de l'entreprise: Customer Advice
Schedule client appointments, which take place regularly.
Prepare and conduct interviews, which take place at the branch or at the client's workplace
Gather information and analyze the financial situation of clients, and identify the typology of each client based on their professional activity, development, and expectations
Study and analyze the balance sheets of client companies.
Advise on legal matters, reimbursement, and guarantees.
Assist in contract or sales negotiations
Collect the documents necessary for opening an account or any other transaction.
Refer the client to other contacts within the bank.
Establish an agreement with each client that identifies the needs, economic reality, and commitments of the parties
Handle disputes and abnormal transactions (accounts receivable, number of days overdrawn). Support clients by offering solutions to address their challenges: credit, cash flow management, insurance
Sell the company's various services to clients: wealth management, investments, insurance, credit, pensions, and savings
Customer Advice
Automotive Advisor & Customer Service
RENAULT
Nogent le Perreux, France
01.2014 - 01.2018
Présentation de l'entreprise: Automotive Advisor & Customer Service
Discuss and provide information on technical requirements (performance, space, fuel capacity), vehicle characteristics (quality, performance, technical constraints, specific maintenance requirements recommended by the manufacturer), and accompany customers during test drives
Estimate or quote prices, specify financing and payment terms and agreements, warranties, and delivery dates
Negotiate the price and conditions of sale or lease
Inform and offer customers information on vehicle use and maintenance and advise them on additional products or services offered such as warranties, insurance, lease options, payment options, and other available options
Perform financial calculations that will take into account various factors: vehicle price, options desired by the customer, services desired by the customer, and the trade-in value of the vehicle owned by the customer
Carry out various vehicle purchase transactions and draft the vehicle sales or lease and delivery contract in collaboration with the Sales Manager; Perform after-sales follow-up
Maintain sales records for inventory
Conduct new customer prospecting activities
Participate in organizing sales
Automotive Advisor & Customer Service
Formation
Certificate - Management
UOTTAWA
Ottawa, Ontario
01.2024 -
Certificate - English
UQAM
Montréal, Quebec
01.2021 - 01.2022
Baccalauréat - Commerce Vente Marketing
ENSEMBLE SAINTE MARIE
CRETEIL, VAL-DE-MARNE
09.2019 - 07.2021
Baccalaureate - Commerce
ENSEMBLE SAINTE-MARIE
JOINVILLE-LE-PONT, VAL-DE-MARNE
01.2017 - 01.2019
Accounting Certificate - ECMS
LYCEE PAUL-BERT
MAISON-ALFORT, VAL-DE-MARNE
01.2015 - 01.2017
Patent - SECONDAIRE
COLLÈGE FRANÇOIS RABELAIS
SAINT-MAUR DES FOSSES, VAL-DE-MARNE
09.2012 - 01.2015
Compétences
Word
Internet Access
PowerPoint
Microsoft
Autonomy
Sense of responsibility
Customer relations
Rigor
Sense of initiative
Powerpoint
Social media mastery
Cash collection procedures
Salesforce
Accounting
Personnalisé
Word, Internet Access, PowerPoint, Microsoft, Intermediate, Expert
Informations complémentaires
Passion for theater
Passion for basket-ball
Pastry shop
world tour
Mode
Art
Music
Langues
Français
Langue maternelle
Anglais
Intermédiaire supérieur (B2)
Frise chronologique
Delivery Teammate
VOILA IGA
01.2024 - 03.2025
Certificate - Management
UOTTAWA
01.2024 -
Assistance Team Lead
DOLLORAMA
01.2023 - 01.2024
Sale Representative
BELL
01.2022 - 01.2023
Automotive Advisor & Customer Service
H GRÉGOIRE
01.2021 - 01.2022
Certificate - English
UQAM
01.2021 - 01.2022
Baccalauréat - Commerce Vente Marketing
ENSEMBLE SAINTE MARIE
09.2019 - 07.2021
Customer Advisor
BANK SOCIETE GENERAL
01.2018 - 01.2021
Baccalaureate - Commerce
ENSEMBLE SAINTE-MARIE
01.2017 - 01.2019
Accounting Certificate - ECMS
LYCEE PAUL-BERT
01.2015 - 01.2017
Automotive Advisor & Customer Service
RENAULT
01.2014 - 01.2018
Patent - SECONDAIRE
COLLÈGE FRANÇOIS RABELAIS
09.2012 - 01.2015
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