French-speaking candidate – Eligible for Francophone Mobility Work Permit (LMIA-exempt)
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Teammate
VOILA IGA
01.2024 - 03.2025
Drives company vehicles safely and courteously
Maintains a thorough knowledge of delivery protocols and adheres to traffic regulations
Confirms customer orders, collects payments, and provides receipts
Records successful and unsuccessful deliveries
Refuels vehicles, performs periodic checks, and diagnoses potential vehicle issues
Adheres to the company dress code and maintains a neat appearance
Coordinated delivery schedules to ensure timely and accurate order fulfillment.
Operated warehouse management systems to track inventory and optimize logistics processes.
Assistance Team Lead
DOLLORAMA
01.2023 - 10.2024
Organize work
Communicate objectives
Relate work to its context
Delegate tasks
Lead by example
Allocate and manage resources
Resolve problems
Manage project progress and schedules
Communicate project progress to stakeholders
Counsel team members to help them improve their skills
Motivate team members to achieve their objectives
Develop the strengths of each team member and identify areas for improvement
Represent the team and communicate its needs
Led team to ensure optimal store operations and customer service excellence.
Developed training programs to enhance staff performance and operational efficiency.
Sale Representative
BELL
03.2022 - 01.2023
Promote sales to existing customers
Identify and solicit potential customers
Provide presentations to customers on the benefits and uses of goods or services
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Prepare or supervise the preparation of sales or other contracts
Consult with customers after the sale or signed contracts to resolve problems and provide ongoing support
Review and adapt to information regarding product innovations, competitors, and market conditions
Represent companies that export and import products or services to and from foreign countries
May conduct sales transactions through e-commerce over the Internet
May supervise the activities of other sales representatives
Sale of BELL products
Achieved sales targets through effective customer engagement and product knowledge.
Developed and maintained strong relationships with key accounts to enhance customer loyalty.
Automotive Advisor & Customer Service
H GRÉGOIRE
01.2021 - 03.2022
Discuss and provide information on technical requirements (performance, space, fuel capacity), vehicle characteristics (quality, performance, technical constraints, specific maintenance requirements recommended by the manufacturer), and accompany customers during test drives
Estimate or quote prices, specify financing and payment terms and agreements, warranties, and delivery dates
Negotiate the price and conditions of sale or lease
Inform and offer customers information on vehicle use and maintenance and advise them on additional products or services offered such as warranties, insurance, lease options, payment options, and other available options
Perform financial calculations that will take into account various factors: vehicle price, options desired by the customer, services desired by the customer, and the trade-in value of the vehicle owned by the customer
Carry out various vehicle purchase transactions and draft the vehicle sales or lease and delivery contract in collaboration with the Sales Manager; Perform after-sales follow-up
Maintain sales records for inventory
Conduct new customer prospecting activities
Participate in organizing sales
Automotive Advisor & Customer Service
Advised clients on vehicle options, financing solutions, and trade-in values to enhance customer satisfaction.
Developed personalized sales strategies that aligned with client needs and market trends.
Customer Advisor
BANK SOCIETE GENERAL
01.2018 - 01.2021
Schedule client appointments, which take place regularly.
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Prepare and conduct interviews, which take place at the branch or at the client's workplace
Gather information and analyze the financial situation of clients, and identify the typology of each client based on their professional activity, development, and expectations
Study and analyze the balance sheets of client companies.
Advise on legal matters, reimbursement, and guarantees.
Assist in contract or sales negotiations
Collect the documents necessary for opening an account or any other transaction.
Refer the client to other contacts within the bank.
Establish an agreement with each client that identifies the needs, economic reality, and commitments of the parties
Handle disputes and abnormal transactions (accounts receivable, number of days overdrawn). Support clients by offering solutions to address their challenges: credit, cash flow management, insurance
Sell the company's various services to clients: wealth management, investments, insurance, credit, pensions, and savings
Customer Advice
Assisted clients with product selection, enhancing customer satisfaction and loyalty.
Automotive Advisor & Customer Service
RENAULT
01.2014 - 01.2018
Discuss and provide information on technical requirements (performance, space, fuel capacity), vehicle characteristics (quality, performance, technical constraints, specific maintenance requirements recommended by the manufacturer), and accompany customers during test drives
Estimate or quote prices, specify financing and payment terms and agreements, warranties, and delivery dates
Negotiate the price and conditions of sale or lease
Inform and offer customers information on vehicle use and maintenance and advise them on additional products or services offered such as warranties, insurance, lease options, payment options, and other available options
Perform financial calculations that will take into account various factors: vehicle price, options desired by the customer, services desired by the customer, and the trade-in value of the vehicle owned by the customer
Carry out various vehicle purchase transactions and draft the vehicle sales or lease and delivery contract in collaboration with the Sales Manager; Perform after-sales follow-up
Maintain sales records for inventory
Conduct new customer prospecting activities
Participate in organizing sales
Advised clients on vehicle options, financing solutions, and trade-in values to enhance customer satisfaction.
Developed personalized sales strategies that aligned with client needs and market trends.
Education
Certificate - Management
UOTTAWA
Ottawa, Ontario, Canada
08.2025
Certificate - English
UQAM
Montréal, Quebec, Canada
01.2022
Licence - Commerce Vente Marketing
ENSEMBLE SAINTE MARIE
CRETEIL, VAL-DE-MARNE
07.2021
Baccalaureate - Commerce
ENSEMBLE SAINTE-MARIE
JOINVILLE-LE-PONT, VAL-DE-MARNE, France
06-2019
Accounting Certificate - ECMS
LYCEE PAUL-BERT
MAISON-ALFORT, VAL-DE-MARNE, France
06-2017
Patent - SECONDAIRE
COLLÈGE FRANÇOIS RABELAIS
SAINT-MAUR DES FOSSES, VAL-DE-MARNE, France
06-2015
Skills
Word
Internet Access
PowerPoint
Microsoft
Autonomy
Sense of responsibility
Customer relations
Rigor
Sense of initiative
Powerpoint
Social media mastery
Cash collection procedures
Salesforce
Accounting
Vehicle maintenance
Efficient route planning
Clean driving record
Loading and unloading
Positive attitude
Teamwork and collaboration
Customer service
Time management
Punctual and reliable
Clear communication
Adaptability and flexibility
Customer relationship building
Interpersonal communication skills
Sales expertise
Product and service knowledge
Sales presentations
Sales closing
Sales development
Negotiation tactics
Analytical thinking
Critical thinking
Written communication
Strategic planning
Financial analysis
Languages
French
Native or Bilingual
English
Full Professional
Additional Information
Passion for theater
Passion for basket-ball
Pastry shop
world tour
Mode
Art
Music
BENNYSALES ADVISOR
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