Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Benedicta Abure

Edmonton,AB

Summary

Proven Customer Service Representative at Rogesr, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in active listening, significantly improved customer satisfaction by efficiently handling escalated calls, showcasing a results-driven approach with a blend of hard and soft skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rogesr
Edmonton, AB
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Koban
01.2023 - 03.2024

Received inbound callss

Resolved customer querries

Sales

Nusring Officer

Edo State Government, Nigeria
Nigeria
02.2019 - 02.2023
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Improved patient care by implementing evidence-based nursing practices and updating protocols.
  • Provided high-quality patient education on disease prevention and management strategies, empowering patients in their own healthcare decisions.
  • Managed medication administration accurately and safely, reducing the risk of adverse drug events among patients.

Education

Dipolma. - Nursing

School of Nursing
Benin City Nigeria
09.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional

Certification

First aid

Cpr

References

Available on request

Timeline

Customer Service Representative

Rogesr
04.2024 - Current

Customer Service Representative

Koban
01.2023 - 03.2024

Nusring Officer

Edo State Government, Nigeria
02.2019 - 02.2023

Dipolma. - Nursing

School of Nursing
Benedicta Abure