Ben Thabet
Gatineau,Canada
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Public Storage
11.2022 - Current
- Implement, follow and enforce any procedures set forth in the Operations, Policy and Procedure Manual on file in the office and in accordance with company standards
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Medicine Delivery Services
Rayah Express
05.2020 - 10.2022
- Medicine delivery for several pharmacies to patients and other pharmacy's (own business)
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Airplane Clearance
Airport Terminal Services
06.2018 - 04.2020
- Perform a detailed security check on airplanes interior and exterior for any prohibited objects, any damages and proceed for a throughout cleaning of the inside ( United Airlines, Alaska Airlines, Delta Airlines)
- Fill all necessary forms and seal airplane for next departure. Restricted Area Identity Card (RAIC) Expired in 2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Ramp Agent
Airport Terminal Services
01.2018 - 09.2018
- Guide inbound/outbound airplanes to and from the gate. Transport, load and unload passenger baggage, cargo and mail for ( United Airlines, Alaska Airlines, Delta Airlines, westjet)
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Travel agent
Bravofly
09.2015 - 11.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Followed up with customers to increase customer service with travel plans.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
Trade Certificate - Industrial Maintenance
Sectorial Training Centre in Mechatronics
Tunis07-2011
Skills
- Customer service
- Problem-solving
- Time management
- Mechanic Experience
- Commercial Driving
- Computer skills
- Load & Unload
- Heavy Lifting
- Team leadership
- Decision-making
- Money handling
Certification
Driver’s License (Class 5) June 2008 to Present Additional Information
Languages
French - Fluent
English - Fluent
Arabic - Fluent
Timeline
Assistant Manager
Public Storage
11.2022 - Current
Medicine Delivery Services
Rayah Express
05.2020 - 10.2022
Airplane Clearance
Airport Terminal Services
06.2018 - 04.2020
Ramp Agent
Airport Terminal Services
01.2018 - 09.2018
Travel agent
Bravofly
09.2015 - 11.2017
Trade Certificate - Industrial Maintenance
Sectorial Training Centre in Mechatronics
Similar Profiles
Robert VillalpandoRobert Villalpando
District Manager at Public StorageDistrict Manager at Public Storage
Shannon LowellShannon Lowell
Customer Service Specialist at Public StorageCustomer Service Specialist at Public Storage
Daisy Diaz RochaDaisy Diaz Rocha
Property Manager at Public StorageProperty Manager at Public Storage
Amadou DialloAmadou Diallo
Assistant Du Directeur Technique, Stagiaire at NGE CanadaAssistant Du Directeur Technique, Stagiaire at NGE Canada
Danika GirardDanika Girard
Commis Service a La Clientele at Tim HortonCommis Service a La Clientele at Tim Horton