Daisy Diaz Rocha
Summary
Experienced professional with a strong background in leadership and a proven history of successful team collaboration. Known for strategic problem-solving skills, effective communication, and adaptability in fast-paced and dynamic environments. Demonstrated capacity to manage projects from beginning to end, ensuring exceptional standards and achieving impactful outcomes.
Overview
9
9
years of professional experience
Work History
Property Manager
Public Storage
01.2024 - Current
- Work Completely independently everyday
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections
- Oversaw lease agreements from inception to termination
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
Lead Associate Operations Supervisor
Jpmorgan Chase
05.2019 - 12.2023
- Managed Teller machines , cash vaults, cash dispensers (TCD)/teller cash recyclers (TCRs) often totaling more than 300k
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Barista
Starbucks
12.2016 - 04.2018
- Ensured accurate tallying of cash drawers at close of business.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Customer Service Representative
Janet Lin State Farm
06.2016 - 08.2016
- Handled various administrative tasks efficiently.
- Maintained accurate financial records.
- Managed filing systems efficiently.
- Managed appointment calendars effectively.
- Initiated communication to collect overdue payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
INDEPENDENCE HS
SAN FRANCISCO05.2017
Skills
- Strategic task management
- Experienced in document formatting using Microsoft Word
- Self-directed initiative
- Customer service-focused
- Critical thinking abilities
- Quick learner
- Resource allocation and planning
- Proficient in organization techniques
- Accurate record management
- Experience in administrative roles
- Effective time management
Languages
Spanish
English
Timeline
Property Manager
Public Storage
01.2024 - Current
Lead Associate Operations Supervisor
Jpmorgan Chase
05.2019 - 12.2023
Barista
Starbucks
12.2016 - 04.2018
Customer Service Representative
Janet Lin State Farm
06.2016 - 08.2016
High School Diploma -
INDEPENDENCE HS
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