Summary
Overview
Work History
Education
Skills
Timeline
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Belqes Yahya Al Masood

Ottawa,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

E-Commerce Assistant

Heat World Wide
Toronto, ON
01.2021 - 11.2022
  • Managed online marketing tasks.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Photographed merchandise and prepared written descriptions of items for auction on company website.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes. Established and maintained e-commerce website to promote and sell products. Created promotional campaigns to boost sales and drive customer loyalty.

Runner/Busser/Room Service Server

Marriott Hotel (Bijou Restaurent)
Montreal, QC
05.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Collaborated well with other food runners to deliver orders accurately.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered correct food items to tables according to order documentation.
  • Directly interacted with customers at each location to build loyalty.
  • Serving food or alcohol to guest rooms. Collect payments.
  • Greeted customers and provided outstanding customer service.

Busser

Wienstein And Gavino's
Montreal, QC
03.2021 - 12.2021
  • Assisted with bussing tables and cleaning up spills.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Trained new staff in bussing
  • Reset and cleaned tables quickly to prepare for new customers.

Field SalesRepresentative

Knewsales Group
Toronto, ON
04.2020 - 10.2020
  • Responsible for selling and promoting its donation programs Spread awareness and review issues that relate to the donation services
  • Meeting existing or potential customers to explain the purpose of its donation programs
  • Skilled at working independently and collaboratively in a team environment.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Bachelor of Arts - psychology

University of Ottawa
Ottawa, ON
2025

DEC - Fashion Marketing

LaSalle College
Montreal, QC
2021

High School Diploma -

Kuper Academy
Montreal, QC
2018

Skills

  • Time Management
  • Customer Service Excellence
  • Multi-Tasking Skill
  • Billing and Payment Processing
  • Hospitality Management
  • Online Platforms
  • Sales Presentation
  • Adobe Systems Adobe InDesign, Photoshop and Illustrator
  • Speak fluent English and Arabic Comprehend French
  • Handmade Jewelry

Timeline

Runner/Busser/Room Service Server

Marriott Hotel (Bijou Restaurent)
05.2022 - 08.2022

Busser

Wienstein And Gavino's
03.2021 - 12.2021

E-Commerce Assistant

Heat World Wide
01.2021 - 11.2022

Field SalesRepresentative

Knewsales Group
04.2020 - 10.2020

Bachelor of Arts - psychology

University of Ottawa

DEC - Fashion Marketing

LaSalle College

High School Diploma -

Kuper Academy

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Belqes Yahya Al Masood