Melissa Grellet
Covina,CA
Summary
Dynamic E-commerce Assistant at Basa Investments with expertise in website management and promotional planning. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in shipping coordination and time management, consistently meeting tight deadlines while improving operational efficiency. Committed to driving sales and optimizing online presence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
E-commerce Assistant
Basa Investments
08.2017 - 07.2025
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Applied effective time management techniques to meet tight deadlines.
- Pulled, verified, and packaged items for shipment.
Cashier
Target
08.2023 - 03.2024
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Nutrition
Santa Monica College
Santa MonicaSkills
- Promotional planning
- Category management
- Payment processing
- Shipping coordination
- Email marketing
- Time management
- Self motivation
- Shipment coordination
- Retail
- Website management
Timeline
Cashier
Target
08.2023 - 03.2024
E-commerce Assistant
Basa Investments
08.2017 - 07.2025
No Degree - Nutrition
Santa Monica College
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