Belkis Foley

Robson Court Smoke & Gift Shop, Belkis Foley

Vancouver, BC

08.2013 - 08.2014

Organized warehouse design to maximize space for stock while allowing for high volume traﬀic zones
Established and maintained good relations with customers, vendors and transport companies
Monitored work areas for cleanliness and functionality and removed obstacles for safety
Prepared and completed warehouse orders for delivery or pickup according to schedule
Preserved safe work environment by maintaining clean workstations and pallet area
Relayed orders to packing and shipping staﬀ.
Updated inventory and production information using warehouse management systems and scanner guns
Demonstrated great teamwork skills with staﬀ members involved in production and transport
Resolved over [Number] calls daily by solving problems and providing customer care
Assisted customers with price checks, lifting heavy items and addressing other inquiries
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Displayed strong telephone etiquette, eﬀectively handling diﬀicult calls.
Completed thorough opening, closing and shift change functions to maintain operational standards each day
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs
Delivered level of service to customers in eﬀort to build upon relationships for future clients
9210 Salish Crt , Burnaby BC
V3J 7C4