Behshad Torouseh

Client-focused banking and financial services professional with over 10 years of experience in financial advising, retail banking, and customer service. Expertise in delivering tailored financial solutions, managing client relationships, and ensuring compliance with regulatory standards drives consistent success. Recognized for exceptional problem-solving abilities, digital banking proficiency, and a proven track record of achieving service and sales targets in dynamic environments. Committed to enhancing customer satisfaction through exceptional service and innovative support strategies that effectively address diverse client needs.

• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved top branch ranking at CBI by successfully securing $2M in customer deposits, ensuring accuracy, compliance, and operational efficiency.