Brei Wilson
Summary
Travel and operations professional with 6+ years of experience supporting both corporate and leisure clients. I’m known for creating smooth, well‑planned travel experiences, handling unexpected issues calmly, and building strong relationships with customers and suppliers. Over the past few years, I’ve taken on more management‑focused responsibilities, from supporting daily store operations to training new team members and keeping financial and operational tasks on track. I’m organized, adaptable, and genuinely enjoy helping people travel with confidence while keeping things running efficiently behind the scenes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Manager
Flight Centre Travel Group
Toronto
06.2025 - Current
- Designed tailored travel itineraries that aligned with client preferences, budgets, and timelines.
- Coordinated all components of travel bookings, including flights, accommodations, transportation, and activities.
- Provided destination insights, visa guidance, and insurance recommendations to support informed client decisions.
- Managed high‑volume inquiries across phone and email, ensuring timely, accurate, and friendly service.
- Took on expanded management responsibilities, including overseeing daily store operations, supporting decision‑making, and ensuring smooth workflow across the team.
- Led training and onboarding for new staff, reinforcing booking system proficiency, company processes, and service standards.
- Handled operational tasks such as financial reporting, reconciliation, and staff rostering with strong attention to accuracy and compliance.
- Enhanced store visibility by planning and producing engaging content for the location’s social media channels.
Corporate Travel Manager
Corporate Traveller
North Sydney
02.2023 - 01.2025
- Managed end-to-end corporate travel arrangements for clients across multiple industries.
- Advanced proficiency in GDS systems, including Sabre.
- Built and maintained strong relationships with preferred suppliers and vendors.
- Analyzed travel data to optimize programs and drive cost savings.
- Coordinated group travel logistics for corporate events and meetings.
- Advised clients on travel policies, procedures, and best practices.
- Trained and mentored junior staff on booking systems and service standards.
- Resolved client inquiries and travel disruptions efficiently and professionally.
Travel Manager
Flight Centre Travel Group
Sydney
11.2021 - 02.2023
- Assisted clients in planning personalized travel itineraries and experiences.
- Coordinated travel arrangements, including flights, accommodations, and activities.
- Recommended destinations based on client preferences and budget considerations.
- Managed client inquiries through phone and email communication effectively.
- Provided detailed information on visa requirements and travel insurance options.
- Maintained up-to-date knowledge of travel trends and destination highlights.
- Trained and onboarded new staff on booking systems, company procedures, and customer standards.
Café Manager
Bunnings Warehouse
Sydney
06.2020 - 11.2021
- Managed daily café operations including staff supervision, inventory control, customer service, and financial reporting to ensure consistent service levels and measurable results.
- Managed staff rosters and time-off requests to optimize shift coverage and reduce scheduling conflicts.
- Resolved customer inquiries and complaints with professional communication, improving customer satisfaction and repeat visits.
- Recommended products by assessing customer needs and preferences, driving increased add-on sales and better customer fit.
- Maintained supply levels across counter and customer areas to meet demand and minimize stockouts during peak periods.
- Prepared a wide variety of hot and cold drinks each shift while maintaining consistent customer satisfaction scores.
Tour Guide
Australia Zoo
Sunshine Coast
01.2018 - 06.2020
- Built rapport with guests to improve visitor satisfaction and encourage repeat bookings.
- Created engaging experiences for adults and children, enabling hands-on interactions with animals, making sure they are able to achieve their dreams of holding a Koala or patting a Rhinoceros.
- Tailored presentations for diverse audiences to increase engagement across ages and language groups.
- Collaborated with team to refine tour procedures, improving overall visitor feedback.
- Adapted itineraries quickly to maintain smooth tour flow during unexpected schedule changes.
- Trained apprentice guides on tour content and presentation techniques to ensure consistent messaging.
- Delivered narratives on 1,500+ animals across the zoo to educate visitors and boost interest.
Bartender
The Helm
Sunshine Coast
03.2018 - 05.2019
- Served high customer volumes during peak events, maintaining fast service and order accuracy for over 100 patrons daily.
- Managed cash handling and reconciled end-of-shift registers with accurate accounting and zero variances.
- Performed opening and closing procedures, prepared cash drawers, printed sales reports, and organized shift setup.
- Opened and closed the bar following procedures to ensure full stock, sanitation, and operational readiness each shift.
- Trained four new bartenders on drink prep, product knowledge, garnish prep, and sanitation protocols to improve team consistency.
- Poured and prepared mixed drinks for more than 100 customers daily while maintaining speed and quality.
- Completed Responsible Service of Alcohol certification to ensure compliance with safety and service standards.
Education
CERTIFICATE IV IN TOURISM AND TRAVEL MANAGEMENT -
MAS National
Sydney, NSW, AustraliaCERTIFICATE III IN TOURISM AND TRAVEL MANAGEMENT -
MAS National
Sydney, NSW, AustraliaCERTIFICATE IN RESPONSIBLE SERVICE OF ALCOHOL -
European Bartending School
London, United KingdomHIGH SCHOOL DIPLOMA -
Maryborough State High School
Maryborough, QLDCERTIFICATE 2 IN BUSINESS -
Maryborough State High School
Maryborough, QLDCERTIFICATE 2 IN RETAIL -
Maryborough State High School
Maryborough, QLDSkills
- Corporate & Leisure Travel Management (GDS/Sabre)
- Itinerary Planning & Travel Coordination
- Client Relationship Management & Customer Service Excellence
- Problem Solving & Crisis Resolution (travel disruptions, customer issues)
- Financial Reporting, Budgeting & Cash Handling
- Rostering & Operational Management
- Team Leadership, Training & Staff Onboarding
- Time Management & Multitasking in Fast-Paced Environments
- Attention to Detail & Policy Compliance
- Tour Guiding & Public Engagement
- Food & Beverage Operations (bartending & café management)
- Social Media Management & Brand Engagement
Certification
- Full Drivers Licence (Manual and Automatic Vehicles), 11/01/16, Present
- Responsible Service of Alcohol, 07/01/18, European Bartending School
Affiliations
- Sabre (Advanced)
- Global Distribution Systems (GDS)
- Salesforce
- Microsoft Office Suite (Excel, Outlook, Word, Teams)
- Internal Flight Centre & Corporate Traveller booking platforms
- Financial reporting and staff rostering systems
- Social media management tools (content creation for store accounts)
Timeline
Travel Manager
Flight Centre Travel Group
06.2025 - Current
Corporate Travel Manager
Corporate Traveller
02.2023 - 01.2025
Travel Manager
Flight Centre Travel Group
11.2021 - 02.2023
Café Manager
Bunnings Warehouse
06.2020 - 11.2021
Bartender
The Helm
03.2018 - 05.2019
Tour Guide
Australia Zoo
01.2018 - 06.2020
CERTIFICATE IV IN TOURISM AND TRAVEL MANAGEMENT -
MAS National
CERTIFICATE III IN TOURISM AND TRAVEL MANAGEMENT -
MAS National
CERTIFICATE IN RESPONSIBLE SERVICE OF ALCOHOL -
European Bartending School
HIGH SCHOOL DIPLOMA -
Maryborough State High School
CERTIFICATE 2 IN BUSINESS -
Maryborough State High School
CERTIFICATE 2 IN RETAIL -
Maryborough State High School