Behnaz Radmehr
Montreal,QC
Summary
Empathetic and results-oriented professional with a diverse background spanning care work, nursing assistance, project coordination, dental hygiene, and insurance representation. Skilled in delivering compassionate patient support, managing complex medical tasks, and enhancing operational efficiency. Proficient in building trust with clients and patients, optimizing processes, and leading teams to achieve strategic goals. Known for excellent problem-solving, communication, and organizational abilities. Dedicated to improving quality of life, customer satisfaction, and organizational success through a proactive, adaptable, and detail-oriented approach.
Overview
20
20
years of professional experience
Work History
Coordinator
Sevil Smile Studio Clinic
06.2022 - 09.2024
- Proven Coordinator with experience in project management and customer service, enhancing operational efficiency and client satisfaction.
- Increased team productivity by 20% through strategic planning and leadership.
- Skilled in MS Office, relationship building, and process optimization.
- Demonstrated expertise in maintaining detailed records, managing calendars, and preparing reports.
- Effective at driving continuous improvement and managing diverse business requirements.
- Strong communicator with a history of retaining clients and talented staff.
- Highly organized, detail-oriented, and committed to achieving goals.
- Experienced in office management, including scheduling, travel coordination, and expense reporting.
- Known for reducing office spending while increasing functionality and maintaining high service quality.
- Proven ability to handle multiple tasks, prioritize projects, and meet deadlines.
- Strong background in financial and operational leadership, workflow optimization, and team collaboration.
- Proactive problem solver with a commitment to quality, continuous learning, and technological advancements.
- Eager to contribute to team success and organizational growth through innovative solutions and effective management.
Dental Assistant
Sevil Smile Studio Cklinic
12.2019 - 06.2022
- Assisted with dental procedures, ensuring smooth workflow and anticipating dentist needs.
- Maintained accurate and confidential patient records, complying with data privacy regulations.
- Managed insurance billing and resolved discrepancies for smooth payment processes.
- Fostered a positive work environment through effective communication and teamwork.
- Ensured infection control by sterilizing instruments and maintaining a clean workspace.
- Enhanced patient comfort with compassionate care and clear explanations of procedures.
- Supported dentists during complex procedures and managed emergency situations calmly.
- Managed inventory of dental supplies and emergency drugs to ensure high-quality care.
- Educated patients on oral hygiene and provided nutritional advice.
- Streamlined office operations, including scheduling, inventory management, and equipment maintenance.
- Interpreted x-rays, conducted oral examinations, and assisted with patient care planning.
- Administered local anesthetics, applied fluoride treatments, and performed preventive maintenance on equipment.
Caregiver
Cocuk Ve Yasli Bakaci
07.2018 - 12.2019
- Assisted clients with daily living activities, including personal care, meal preparation, and medication reminders.
- Performed light housekeeping, laundry, and grocery shopping.
- Provided emotional support and companionship, fostering strong client relationships.
- Ensured a clean, safe environment and managed client transportation to appointments.
- Monitored vital signs, administered medications, and documented health changes.
- Developed and implemented personalized care plans and rehabilitation exercises.
- Maintained hygiene, prepared nutritious meals, and handled household tasks.
- Coordinated with family members and healthcare teams, ensuring smooth transitions and effective communication.
- Participated in professional development to enhance caregiving skills and practices.
Insurance Agent
Self Employed Services
07.2012 - 07.2018
- Built strong client relationships through consistent communication and exceptional customer service.
- Resolved customer issues and answered inquiries promptly.
- Managed policy renewals efficiently, ensuring timely updates and accurate coverage.
- Educated clients on insurance coverage, fostering trust and loyalty.
- Cross-sold insurance products to meet sales targets and expanded client base through proactive prospecting.
- Maintained accurate transaction records and ensured regulatory compliance.
- Prepared and reviewed insurance applications for regulatory compliance.
- Provided personalized insurance solutions and conducted thorough policy reviews.
- Negotiated with underwriters for better coverage and rates, and assisted clients with claims processing.
- Utilized CRM software for client management and developed marketing strategies to boost sales.
- Monitored industry trends and regulatory changes to maintain compliance and competitiveness.
- Mentored junior agents and collaborated with team members to achieve sales goals.
- Developed and implemented promotional strategies and marketing materials to increase customer base and sales.
Dental Nurse
Shiraz University of Medical Sciences
01.2005 - 05.2017
- Chairside Assistance: Provided proactive support during dental procedures, anticipating needs and maintaining workflow efficiency.
- Patient Records Management: Accurately maintained detailed patient records, ensuring compliance with data privacy regulations.
- Insurance Billing: Coordinated and resolved insurance billing issues for smooth payment processing.
- Team Collaboration: Fostered a positive work environment through effective communication, teamwork, and mutual respect.
- Infection Control: Upheld high infection control standards by sterilizing instruments and maintaining a clean workspace.
- Patient Care: Enhanced patient comfort with compassionate care and thorough procedure explanations.
- Scheduling and Follow-Up: Improved patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Support During Procedures: Assisted dentists in complex procedures, ensuring accuracy and successful outcomes.
- Emergency Management: Managed dental emergencies calmly and provided prompt support while comforting patients.
- Stock Management: Maintained inventory of emergency drugs and dental materials, ensuring high-quality patient care.
- Safety and Protocols: Adhered to infection control, radiation safety, and hazardous materials handling protocols.
- Customer Service: Contributed to practice growth through exceptional customer service and increased patient referrals.
- Dental Charting: Assisted in charting dental anatomy, pathology, and screening for effective treatment delivery.
- Pre-Operative Coordination: Coordinated with the pre-operative team to achieve defined patient outcomes.
- Efficiency Improvement: Enhanced treatment efficiency by preparing necessary instruments and materials in advance.
- Confidentiality: Maintained patient confidentiality by following practice procedures and protocols.
- Patient Education: Educated patients on oral hygiene and nutrition, promoting long-term dental health.
- Office Operations: Streamlined office operations by organizing supplies inventory and placing orders as needed.
- Care Plan Development: Collaborated with the dental team to create customized care plans for optimal patient results.
- X-Ray Interpretation: Interpreted routine x-rays to identify tooth structures, calculus, and abnormalities.
- Professional Development: Continuously updated skills through professional development and industry seminars.
- Equipment Maintenance: Operated and maintained dental equipment to ensure good working order.
- Radiograph Handling: Captured and processed both intraoral and extraoral dental x-rays for diagnosis.
- Preventive Care: Administered fluoride treatments, sealants, and provided preventive care instructions.
- Patient Screening: Screened patients for oral cancer, lesions, or diseases and referred abnormalities for further assessment.
Nursing Assistant
Namazi Hospital
02.2014 - 08.2014
- Dental Prophylaxis: Skilled in performing professional cleanings, including scaling and polishing.
- Oral Health Assessment: Experienced in identifying issues like tooth decay and oral cancer, and communicating findings to dentists.
- Patient Education: Effective communicator with success in teaching patients and communities about oral hygiene.
- Preventive and Restorative Care: Expert in providing preventive treatments and restorative care.
- Community Care: Extensive experience caring for underserved and uninsured populations.
- Oral Health Programs: Skilled in developing and implementing oral health and patient education programs.
- Patient Relationship Management: Quick to build lasting relationships with patients and colleagues.
- Adaptability and Problem-Solving: Recognized for adaptability, creativity, and a proactive approach to delivering effective solutions.
- Project Management: Versatile in project management, problem-solving, and collaboration.
- Technological Proficiency: Tech-savvy with experience in emerging technologies and continuous improvement.
- Team Leadership: Experienced in guiding teams, managing projects, and achieving strategic goals.
- Communication Skills: Strong communicator with proven ability to adapt to new environments and effectively manage multiple priorities.
- Continuous Learning: Committed to ongoing professional development and leveraging new skills to drive team successDental Prophylaxis: Expertise in professional cleanings and oral care.
- Oral Health Assessment: Skilled in detecting issues like decay and cancer, and communicating findings.
- Patient Education: Effective in teaching oral hygiene practices to patients and communities.
- Preventive and Restorative Care: Experienced in preventive treatments and restorative procedures.
- Community Care: Adept at providing care to underserved and uninsured populations.
- Program Development: Skilled in creating and implementing oral health education programs.
- Patient Relations: Strong in building and maintaining relationships with patients.
- Adaptability: Proactive and creative problem-solver with strong project management skills.
- Tech Proficiency: Experienced with emerging technologies and continuous improvement.
- Team Leadership: Effective in guiding teams and managing projects.Patient Care: Assisted with bathing, grooming, dressing, feeding, and other hygiene needs.
- Vital Signs Monitoring: Checked and recorded temperature, blood pressure, and blood sugar levels.
- Emotional Support: Provided companionship and encouragement to enhance patient engagement and satisfaction.
- Infection Control: Maintained a clean environment and adhered to sanitation standards.
- Medical Equipment Operation: Used glucose monitors and blood pressure cuffs for accurate data collection.
- Documentation: Recorded care actions and vital signs in medical software and shift reports.
- Patient Transfers: Facilitated safe and efficient transfers using proper techniques and assistive devices.
- Emergency Response: Offered immediate assistance during emergencies and routine paging situations.
- Housekeeping: Managed linens, cleaned patient rooms, and sanitized equipment.
- Training: Assisted in training new Nursing Assistants, improving departmental performance.
- Patient Monitoring: Observed symptoms, reported urgent changes, and facilitated pre-and post-operative care.
- Interdisciplinary Collaboration: Worked with healthcare teams to develop individualized care plans.
- Medication Management: Administered medications, educated patients on dosages, and monitored compliance.
- Activity Support: Helped patients with mobility, self-feeding, and range of motion exercises.
- Communication: Translated medical jargon for patient understanding and maintained clear communication with healthcare providers.
- Recordkeeping: Documented patient information and care activities in electronic health records.
- Safety Compliance: Upheld infection control policies and identified unsafe situations.
- Patient Transport: Assisted with transportation to appointments and testing locations.
- Long-Term Care: Supported the needs of long-term care residents with various diagnoses.
Elderly Caregiver
My Mother in Law
08.2006 - 02.2013
- Provided compassionate companionship and emotional support to elderly clients.
- Assisted with daily living activities, including personal hygiene, feeding, and toileting.
- Performed household tasks such as cleaning, laundry, grocery shopping, and errands.
- Maintained a clean, safe, and well-organized living environment for clients.
- Supported mobility and physical therapy routines to improve client mobility and independence.
- Monitored vital signs, administered medications, and reported health changes to medical personnel.
- Prepared nutritious meals tailored to dietary requirements and preferences.
- Ensured client safety with regular home safety checks and emergency response.
- Engaged clients in meaningful conversations and cognitive stimulation activities.
- Coordinated with family members and healthcare professionals for updated care plans and progress.
- Transported clients to appointments, events, and community activities.
- Maintained client confidentiality and adhered to HIPAA regulations.
- Documented daily activities, health status, and care provided in detail.
- Facilitated social interactions and supported clients' mental and emotional well-being.
- Managed client schedules, including appointments and errands, ensuring timely completion.
- Assisted with wound care, including changing dressings and bandages.
Insurance Agent
Novin
07.2006 - 07.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Training Course Certificate - Nursing Assistan
Nursing Council of The Islamic Republic of Iran
Tehran, Iran01.2014
Skills
- Customer Service: Delivered high-quality support and managed client relations
- Data Entry & Recordkeeping: Accurate data management and documentation
- Project Coordination: Managed projects, schedules, and events
- MS Office: Proficient in Microsoft Office Suite
- CRM Software: Experienced in using CRM systems for client and data management
- Document & Database Management: Oversaw document control and database maintenance
- Scheduling & Calendar Management: Coordinated appointments and schedules
- Administrative Leadership: Led administrative functions and staff
- Confidentiality & Discretion: Handled sensitive information with professionalism
- Process Improvement: Enhanced workflows and operational efficiency
- Staff Management: Supervised, trained, and mentored employees
- Budget & Financial Management: Managed budgets, financial reports, and accounts
- Regulatory Compliance: Ensured adherence to regulations and best practices
- Communication & Presentation: Presented ideas effectively and communicated clearly
Languages
English
Professional Working
Turkish
Full Professional
Persian
Native or Bilingual
Timeline
Coordinator
Sevil Smile Studio Clinic
06.2022 - 09.2024
Dental Assistant
Sevil Smile Studio Cklinic
12.2019 - 06.2022
Caregiver
Cocuk Ve Yasli Bakaci
07.2018 - 12.2019
Nursing Assistant
Namazi Hospital
02.2014 - 08.2014
Insurance Agent
Self Employed Services
07.2012 - 07.2018
Elderly Caregiver
My Mother in Law
08.2006 - 02.2013
Insurance Agent
Novin
07.2006 - 07.2012
Dental Nurse
Shiraz University of Medical Sciences
01.2005 - 05.2017
Training Course Certificate - Nursing Assistan
Nursing Council of The Islamic Republic of Iran
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