Behnam Masoumi
Coquitlam,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
U Haul Co
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Associate
Amiran Hypermarket
03.2020 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Managed efficient cash register operations.
Pharmacy Cashier
Alborz Pharmacy
11.2017 - 02.2020
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Education
High School Diploma -
Dehkhoda High School
Karaj, Iran09.2017
Skills
- Store Maintenance
- Stock Management
- Money Handling Abilities
- Retail Store Support
- Staff Education and Training
- Product and Service Solutions
- Team Collaboration
- MS Office
- Problem-Solving Abilities
- Leadership
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Representative
U Haul Co
01.2024 - Current
Store Associate
Amiran Hypermarket
03.2020 - 11.2023
Pharmacy Cashier
Alborz Pharmacy
11.2017 - 02.2020
High School Diploma -
Dehkhoda High School
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