BEE MAHALE
Kenora
Summary
Tenacious Client Service Executive with over 4 years of successful leadership and management experience. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Executive
PRADA Group
01.2024 - Current
- Demonstrated ability to deliver exceptional service, handle customer inquiries, and resolve issues efficiently, which aligns with providing financial services and support to members.
- Skilled in performing administrative tasks, managing records, and maintaining accuracy in transactions, relevant to handling member requests and performing support tasks.
- Addressed and resolved various customer issues and concerns with efficiency, escalating complex matters to senior management when necessary. Utilized strong problem-solving skills to ensure client issues were handled effectively and to the client's satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff. Promptly responded to inquiries and requests from prospective customers.
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Met customer call guidelines for service levels, handle time and productivity. Proficient in Microsoft Word, Excel, and Outlook, with a demonstrated ability to quickly learn and adapt to new systems and technologies
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Administrative Assistant
Forever New
04.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Proficient in the Microsoft Office Suite, regularly utilized Word, Excel, and PowerPoint to prepare correspondence, reports, and presentations with accuracy and clarity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supervisor
StraussGroup
08.2022 - 04.2023
- Developed and implemented customer service policies to enhance satisfaction.
- Helped with product demos and promotional events that led to a 15% increase in overall sell.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
POST GRADUATION DIPLOMA - Project Management
Georgian College of Applied Arts And Technology
Barrie, ON12.2021
Bachelor of Arts - Architectural And Building Technology
L S RAHEJA SCHOOL OF ARCHITECTURE
BOMBAY08.2018
Skills
- Financial Acumen
- Analytical mindset
- Client Retention Strategies
- POS Systems
- CRM Software
- Strong organizational skills
- Microsoft Office
- Adherence to high customer service standards
Certification
- CRM - Client Relationship Management Certified
- CPR Certification.
- Working knowledge of the Ontario Occupational Health & Safety Act and Regulations
- Certified service Manager.
Timeline
Client Service Executive
PRADA Group
01.2024 - Current
Administrative Assistant
Forever New
04.2023 - 01.2024
Supervisor
StraussGroup
08.2022 - 04.2023
POST GRADUATION DIPLOMA - Project Management
Georgian College of Applied Arts And Technology
Bachelor of Arts - Architectural And Building Technology
L S RAHEJA SCHOOL OF ARCHITECTURE
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