BEE MAHALE
Toronto,ON
Summary
Patient Client Service Executive operates in dynamic and fast-paced environment in Customer Service field. Specialties include remedying customer issues, investigating quick fixes and executing yearly formal business plans. Exceptional interpersonal and organizational skills. Passionate about creating organizational success.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Client Service Executive
Prada Group
01.2024 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff. Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Manager
Forever New
04.2023 - 01.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Met monthly sales goals with consistency, often exceeding them by 20%, and helped
boost overall store income by 10%. - Cultivated and preserved a solid rapport with high profile clientele, which increased
repeat business and referrals by thirty percent. - Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business
improvements.
Supervisor
StraussGroup
08.2022 - 04.2023
- Developed and implemented customer service policies to enhance satisfaction.
- Helped with product demos and promotional events that led to a 15% increase in overall sell.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
POST GRADUATION DIPLOMA - Project Management
Georgian College of Applied Arts And Technology
Barrie, ON12.2021
Bachelor of Arts - Architectural And Building Technology
L S RAHEJA SCHOOL OF ARCHITECTURE
MUMBAI 08.2018
Skills
- Financial Acumen
- Analytical mindset
- Client Retention Strategies
- POS Systems
- CRM Software
- Strong organizational skills
- Microsoft Office
- Adherence to high customer service standards
Certification
- CRM - Client Relationship Management Certified
- CPR Certification.
- Working knowledge of the Ontario Occupational Health & Safety Act and Regulations
- Certified service Manager.
Timeline
Client Service Executive
Prada Group
01.2024 - Current
Assistant Manager
Forever New
04.2023 - 01.2024
Supervisor
StraussGroup
08.2022 - 04.2023
POST GRADUATION DIPLOMA - Project Management
Georgian College of Applied Arts And Technology
Bachelor of Arts - Architectural And Building Technology
L S RAHEJA SCHOOL OF ARCHITECTURE
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