Beatriz Naranjo
Waitress
Vancouver,BC
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of post-secondary education
2
2
Languages
4
4
years of professional experience
Work History
Waitress
Faces Restaurant
Progreso, Yucatán
11.2022 - 03.2023
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Restaurante Humo Bistro
Progreso , Yucatan
07.2019 - 06.2022
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
3 - Business Administration
Universidad CNCI
Merida Yucatán 02.2019 - 06.2021
2 - Instructor De Operaciones Y Empresas Turísticas
Instituto Aleman
Merida Yucatán 02.2021 - 02.2023
Skills
Menu memorization
Ordering procedures
Order delivery practices
Item promotion
Sales expertise
Dining area maintenance
Food station setup
Wine service
Menu presentation
Daily specials memorization
Wine knowledge
Table setting knowledge
Tableside Service
Food spoilage prevention
Timeline
Waitress
Faces Restaurant
11.2022 - 03.2023
2 - Instructor De Operaciones Y Empresas Turísticas
Instituto Aleman
02.2021 - 02.2023
Waitress
Restaurante Humo Bistro
07.2019 - 06.2022
3 - Business Administration
Universidad CNCI
02.2019 - 06.2021