BEATRICE MGBANGSON
Toronto,ON
Summary
Experienced customer service professional with a strong background in sales and a keen focus on providing positive and memorable customer experiences. Highly motivated and results-oriented, with excellent communication and time management skills. Multilingual and extensively traveled. Seeking a retail sales representative role to utilize skills in building lasting customer relationships and driving sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
GETFIT TECHNOLOGIES LTD
09.2021 - 05.2022
- Managed over 500 hundred incoming calls and generated sales leads
- Identified and assessed customer needs to achieve satisfaction
- Met team sales targets and call-handling quotas
- Handled customer complaints, provided solutions, and ensured resolution
- Maintained records of customer interactions and processed accounts
SALES/MARKETING EXECUTIVE OFFICER
BOLTON WHITE HOTELS
07.2021 - 09.2021
- Conducted customer over 1000 surveys to assess requirements and loyalty
- Wrote copy for marketing materials and collaborated with media vendors
- Monitored campaign progress using metrics and prepared over 50 performance reports in my department
- Assisted in budgeting and expense monitoring.
PREMIUM INFLIGHT STEWARDESS, Emirates Airlines UAE
11.2015 - 08.2020
- Ensured aircraft condition and cleanliness through pre-flight checks
- Demonstrated safety procedures and coordinated emergency care
- Anticipated passenger needs and provided excellent service
- Managed menu and drink orders, and resolved issues during flights
- Worked well in a team setting, providing support and guidance
FRONT DESK
PODIUM GREETER, Walt Disney World
10.2014 - 10.2015
- Answered over 400 calls and managed and routed calls to the correct extensions.
- Greeted customers, answered general questions, and directed to appropriate locations
- Transmitted information or documents to customers through email, mailings, or facsimile machine
- Handled payment processing and provided customers with receipts and proper bills and change
- Trained new team members on company procedures, customer service and issue resolution
JUNIOR TRAVEL AGENT
07.2014 - 10.2014
- Determining clients' needs and suggesting suitable travel packages
- Organizing travels from start to finish, including tickets, accommodation and transportation
- Supplying clients with pertinent information and useful travel/holiday materials
Education
DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT CO
Toronto School of Management
MASTERS OF SCIENCE - BUSINESS STUDIES
School of Business and Trade
BACHELOR OF SCIENCE - BUSINESS STUDIES
School of Business and Trade
CERTIFICATE IN TRAVEL AND TOURISM MANAGEMENT - undefined
Namibia University of Science and Technology
CERTIFICATE, HUMAN RESOURCES MANAGEMENT - undefined
Metropolitan School of Business Management
Skills
- Strong analytical skills and proficient
- MS Word, Excel, PowerPoint, Outlook, and publisher
- Excellent customer service and listening skills
- Strong verbal and written communication skills
- Organizational and time management skills
- Adaptability to changing work environments
Certification
• First aid and CPR/AED • Human Resources Management
• Food safety and hygiene
References
MELISSA BRATHWAITE Emirates Airline
Senior Cabin Crew- Colleague
Melissa.s.n.brathwaite@gmail.com
CHINYERE ILONZO-HR
Getfit Technologies Ltd
234812724103
Hr@getfit.com
Languages
English (Fluent)
French (Intermediate)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GETFIT TECHNOLOGIES LTD
09.2021 - 05.2022
SALES/MARKETING EXECUTIVE OFFICER
BOLTON WHITE HOTELS
07.2021 - 09.2021
PREMIUM INFLIGHT STEWARDESS, Emirates Airlines UAE
11.2015 - 08.2020
FRONT DESK
PODIUM GREETER, Walt Disney World
10.2014 - 10.2015
JUNIOR TRAVEL AGENT
07.2014 - 10.2014
DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT CO
Toronto School of Management
MASTERS OF SCIENCE - BUSINESS STUDIES
School of Business and Trade
BACHELOR OF SCIENCE - BUSINESS STUDIES
School of Business and Trade
CERTIFICATE IN TRAVEL AND TOURISM MANAGEMENT - undefined
Namibia University of Science and Technology
CERTIFICATE, HUMAN RESOURCES MANAGEMENT - undefined
Metropolitan School of Business Management
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