BAZUAYE ESOHE ASHLEY
SYDNEY,NOVA SCOTIA
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head, Customer Service Unit
University Of Benin Microfinance Bank Limited
Benin City, Edo State
11.2017 - 06.2025
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Delivered fast and friendly service to handle questions and service complaints.
- Complied with corporate regulations, policies and procedures to maximize safety, security, and overall trust in organization and employees.
- Documented, researched, and resolved customer service issues.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Principal Accountant, Salaries and Wages Unit
University Of Benin, Internal Audit Department
Benin City, Edo State
11.2015 - 06.2025
- Set audit investigation scopes for different establishments.
- Inspected accounting books and systems thoroughly to identify errors.
- Detected ineffective controls, fraud and waste with targeted investigations.
- Controlled expenses with procurement restrictions and investment tracking.
- Improved internal controls through system evaluations and recommended updates.
- Revamped system reliability and data controls using financial and information-handling structures.
- Controlled investigation scope supervising auditing activities.
- Evaluated operational and financial data and recommended cost-control improvements.
- Streamlined accounting processes to simplify invoice and payroll entry.
- Reviewed and reconciled accounts for accuracy.
- Appraised management on financial matters with reports.
Compliance Officer
LAPO Microfinance Bank Limited
Harcourt, Calabar, Cross River
04.2014 - 10.2015
- Created training materials to educate employees on compliance topics.
- Spearheaded investigations into compliance breaches, providing detailed reports and recommendations.
- Coordinated with department leads to promote adherence to new standards and updated requirements.
- Analyzed data from compliance monitoring tools to identify patterns and potential areas of risk.
- Advised on compliance implications of new business initiatives and product launches.
- Enhanced compliance reporting mechanisms to provide timely and accurate information to stakeholders.
- Advised leadership on risk mitigation strategies related to compliance matters.
- Collaborated with management to develop strategies for maintaining compliant environment.
- Investigated reports of non-compliance and recommended corrective actions.
- Developed risk management policies and procedures to support compliance objectives.
- Conducted regular audits to ensure adherence to regulatory requirements.
- Maintained up-to-date knowledge of relevant laws, regulations, and best practices in compliance management.
- Scrutinized transactions for discrepancies and unusual patterns.
- Reviewed corporate policies and initiated new processes to improve objectives.
- Completed detailed reports showing evidence of compliance issues and recommending corrective actions.
Account Officer
Benproject Nigeria Limited
Lagos
11.2011 - 11.2013
- Liaised with accountant to prepare and collate requested data and reports.
- Prepared monthly statements and ad hoc reports delivering timely information to appropriate stakeholders.
- Coded, processed and paid supplier invoices and expense claims to comply with monthly AP processing deadlines.
- Provided exceptional customer service when addressing vendor inquiries regarding invoice status or payment details.
- Maintained security and confidentiality of financial records and identified and implemented system improvements to enhance safety.
- Followed up on vendor management issues and queries to resolve disputes and maintain positive relationships.
- Maintained fixed asset register by recording additions, disposals, depreciation, and adjustments as needed.
- Presented financial findings to management to identify inefficiencies and improvement opportunities.
- Supported internal and external audits by providing necessary documentation and explanations.
- Monitored accounts receivable and payable to maintain healthy cash flow.
- Reconciled bank statements to ensure accurate accounting of transactions.
- Ensured compliance with local, state, and federal tax requirements by filing required forms on time.
- Received, recorded and banked cash, checks and vouchers.
- Processed employee salaries and wages using payroll systems.
- Kept records current with regular transaction posting.
- Generated reports from auditing and bookkeeping activities.
- Submitted employee and organization tax forms and returns to taxation authority.
- Prevented fees and penalties through payment of obligations.
- Balanced and reconciled discrepancies in financial records.
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
- Managed petty cash fund by disbursing cash upon request after verifying proper approval levels were met.
- Checked and audited records for correctness.
Education
MCIB -
Microfinance Chartered Institute of Bankers of Nigeria
Benin City, Nigeria11-2021
Bachelor Of Science - Accounting
University of Benin
Benin City, Nigeria11-2011
Skills
- Proficient in computer applications
- Effective communication
- Approachable demeanor
- Analytical problem-solving
- Effective time management
- Conflict resolution
- Effective organizational skills
- Collaborative teamwork
- Effective multitasking
- Adaptable to change
- Detail-oriented approach
- Client support
- Analytical reasoning
- Effective problem resolution
Accomplishments
- Documented and resolved PAR (Portfolio at Risk) which led to increased profitability by reducing PAR to less than 5% from 28% by assisting the debt recovery unit, thereby recognizing me as the staff of the month
- Detected a fraudulent transaction which required a client's mandate for cash withdrawal
LANGUAGES
English
Advanced (C1)
Affiliations
Chartered Institute of Bankers of Nigeria- Microfinance Certified
Member, Institute of Credit Administration
Certification
Microfinance Certified Training Completed
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Historical Exploration
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
Timeline
Head, Customer Service Unit
University Of Benin Microfinance Bank Limited
11.2017 - 06.2025
Principal Accountant, Salaries and Wages Unit
University Of Benin, Internal Audit Department
11.2015 - 06.2025
Compliance Officer
LAPO Microfinance Bank Limited
04.2014 - 10.2015
Account Officer
Benproject Nigeria Limited
11.2011 - 11.2013
Bachelor Of Science - Accounting
University of Benin
MCIB -
Microfinance Chartered Institute of Bankers of Nigeria