Oluyemisi Akinmeji

Customer Service Officer

Green Oaks Entertainment Limited

08.2009 - 07.2015

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Assisted call-in customers with questions and orders.
Communicated with clients regarding account services, statements, and balances.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided primary customer support to internal and external customers.
Completed data entry to record call notes, suggestions and questions.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Promoted company brand and unique offerings through personalized customer service.
Set up service appointments to handle advanced technical concerns at customer locations.
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Streamlined communication between customers and internal departments for timely issue resolution.
Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.