Baylie Palumbo
Rockwood
Summary
- Excellent written and verbal communication skills, adaptable to diverse audiences
- Strong work ethic developed through long hours and intensive training
- Innovative thinker, skilled at transforming constructive feedback into actionable improvements
- Highly competitive, driven to meet and surpass targets
- Effective team leader with experience in training, motivating, and retaining top talent
Overview
16
16
years of professional experience
Work History
Supervisor
Symposium Cafe
Milton, Ontario, Canada
06.2014 - 04.2024
- Managed daily operational tasks to ensure smooth functioning of the establishment, including opening and closing duties
- Supervised and mentored all staff members to optimize performance
- Assisted in the recruitment process and conducted competitive research to identify potential new hires
- Coordinated with ownership to strategize future sales growth
- Addressed and resolved customer concerns to improve the overall guest experience
Corporate Trainer
Symposium Cafe Head Office
Ontario, Canada
03.2012 - 04.2024
- Provide mentorship and training to new owners, managers, and staff on restaurant systems and operational standards
- Conduct assessments of current and prospective employees for hiring and termination decisions
- Develop and track daily budgets based on historical and current sales performance
- Offer guidance to new franchise owners on growth strategies and operational success
Waitress, Bartender & Trainer
Symposium Cafe
Milton, Ontario, Canada
03.2008 - 04.2024
- Greet customers and offer knowledgeable recommendations on menu selections
- Excel in fast-paced, high-volume environments
- Demonstrate superior customer service skills in every role
- Ensure prompt and personalized service for all guests
- Train and mentor new staff to help them succeed in the company
- Maintained consistent cleanliness and organization within the restaurant
Business Owner & Operator
Fresh Pours
Greater Toronto Area, Canada
01.2015 - 09.2018
- Participated in promotional events and social gatherings, creating and marketing a variety of products
- Promoted events via social media to drive attendance and enhance brand visibility
- Engaged directly with consumers to build brand awareness and foster memorable experiences
- Developed a business model that minimized waste and optimized profitability
Education
Business Administration - Marketing
Sheridan College
Oakville, ON01.2009
Skills
- Attention to detail
- Customer service expertise
- Clear and effective communication
- Patience and tolerance
Languages
English
Volunteer Work And Certifications
- Volunteer for Symposium Cafe Golf Tournament for Breast Cancer, 01/01/13, Present
- Worker Health and Safety Certificate
- Smart Serve Certification
Timeline
Business Owner & Operator
Fresh Pours
01.2015 - 09.2018
Supervisor
Symposium Cafe
06.2014 - 04.2024
Corporate Trainer
Symposium Cafe Head Office
03.2012 - 04.2024
Waitress, Bartender & Trainer
Symposium Cafe
03.2008 - 04.2024
Business Administration - Marketing
Sheridan College