Bawo Egorerua
East York,ON
Summary
Motivated and service-oriented Customer Service Representative,
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pita Land
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased customer satisfaction rate from 75% to 85% through proactive troubleshooting
- Process cash, debit, and credit transactions with accuracy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Volunteer Clerical Assistant
Feed Scarborough
02.2024 - Current
- Reviewed and updated procedural documentation to streamline workflow processes.
- Mentored new volunteers, creating a welcoming atmosphere and fostering organizational belonging.
- Coordinated schedules and deadlines with team members to ensure timely task completion.
Volunteer
International Women's Forum
06.2024 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing participants with much-needed services.
Customer Service Officer
Guaranty Trust Bank
05.2020 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Optimized call center workflows, reducing average handle time by 20%
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Ontario College Certificate - Business
George Brown College
Toronto, ON08.2024
College Diploma - Business Administration
Delta State Polytechnic
Nigeria12-2018
NECO (OSSD Equivalent) - Accounting
Institute of Continuing Education
Niogeria06.2015
Skills
- Customer service and support
- Technical support
- Product knowledge
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Communication skills
- Customer relationship management
Certification
First Aid & CPR
Timeline
Customer Service Representative
Pita Land
08.2024 - Current
Volunteer
International Women's Forum
06.2024 - 06.2024
Volunteer Clerical Assistant
Feed Scarborough
02.2024 - Current
Customer Service Officer
Guaranty Trust Bank
05.2020 - 08.2023
Ontario College Certificate - Business
George Brown College
College Diploma - Business Administration
Delta State Polytechnic
NECO (OSSD Equivalent) - Accounting
Institute of Continuing Education
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