Bavneet Kaur
Summary
Results-driven Operations Leader experienced in optimizing processes to reduce costs and enhance organizational efficiency. Leveraged independent decision-making skills and sound judgment to improve customer experiences and achieve team objectives. Demonstrated adaptability in fast-paced environments while maintaining high standards of quality and performance under pressure.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetic Manager
Shoppers Drug Mart
Winnipeg, Canada
03.2025 - 05.2026
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Trained cosmetics personnel in sales techniques and product line, enhancing product recommendations and driving upselling.
- Delivered training to new team members on product knowledge and customer service best practices, ensuring consistent service quality.
- Built a loyal client base through exceptional customer service and strong relationship-building skills.
- Collaborated with marketing team to create brand promotions to drive sales.
- Maintained accurate inventory and sales records for department.
- Managed recruiting, hiring and performance monitoring of sales team.
Sales Associate
Binder Auto Sales Inc.
Winnipeg, MB
06.2023 - 08.2025
- Showcased vehicle features and functionality, improving customer understanding and engagement.
- Guided customers in selecting vehicles tailored to their needs and preferences, enhancing overall satisfaction.
- Processed vehicle sales paperwork and coordinated financing options for clients.
- Monitored industry trends and competitor offerings to adapt sales strategies and maintain competitive edge.
- Managed inventory levels.
Beauty Specialist
Shoppers Drugmart
Winnipeg, Canada
08.2021 - 02.2025
- Cultivated client relationships through attentive listening and genuine interest in beauty goals, enhancing customer loyalty.
- Conducted follow-ups with customers to boost satisfaction and encourage repeat business.
- Used social media platforms to promote services.
- Followed up with customers to increase satisfaction with purchases and services.
- Executed marketing initiatives by distributing promotional materials in-store and engaging potential customers at off-site events, driving brand awareness.
- Supported marketing initiatives by distributing promotional materials within the store location or engaging with potential customers at off-site events.
- Utilized social media channels to share service offerings and engage with potential clients.
Customer Service Representative
BSNL Telephone Exchange
, India
05.2020 - 01.2021
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Supported marketing initiatives by distributing promotional materials within the store location or engaging with potential customers at off-site events.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Engaged potential clients through social media to enhance visibility and attract new customers to services.
Education
Commerce Industry Sales And Marketing
Red River College of Applied Arts, Science And Technology
Winnipeg 04.2021 - 04.2022
Skills
- Client management
- Sales proficiency
- Marketing collaboration
- Social media marketing savvy
- Event management
- Financial budgeting
- Performance reporting
- Business planning
- Organizational growth
- Industry trend awareness
- Decision-making prowess
- Scheduling and coordinating
- Employee training
Timeline
Cosmetic Manager
Shoppers Drug Mart
03.2025 - 05.2026
Sales Associate
Binder Auto Sales Inc.
06.2023 - 08.2025
Beauty Specialist
Shoppers Drugmart
08.2021 - 02.2025
Commerce Industry Sales And Marketing
Red River College of Applied Arts, Science And Technology
04.2021 - 04.2022
Customer Service Representative
BSNL Telephone Exchange
05.2020 - 01.2021