Summary
Overview
Work History
Education
Skills
Timeline
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TINA HAUCK

Edmonton,AB

Summary

Diligent Manager with over 20years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

14
14
years of professional experience

Work History

Cosmetic Manager

Shoppers Drug Mart
01.2022 - 01.2024
  • Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
  • Prepared weekly sales reports for the Cosmetic Department and communicated results with appropriate staff members.
  • Conducted monthly inventory of cosmetic products to ensure accuracy of stock levels.

General Manager

Goodwill Industries
01.2018 - 01.2021
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Visual & Operations Manager/Customer Service Manager

Indigo Books
01.2014 - 01.2019
  • Worked with the General Manager to develop internal talent
  • Supported and empowered a team of 75 Customer Experience Representatives to make decisions, be engaged and perform at a high level
  • Led the Love of Reading Foundation program for dedicated stores in the Edmonton area
  • Promoted 3 employees to management positions
  • Active voice in the execution of American Girl Brand.

General Manager

Sodexo (CNRL)
01.2013 - 01.2014
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Guided management and supervisory staff to promote smooth operations.

Operations Manager

Chabot Enterprises
01.2010 - 01.2013
  • Supervised operations of catering company that serviced 2 Cenovus Camps
  • Initiated a food loss procedure which resulted in a 2.4% reduction in food costs
  • Developed scope of procedures that were put in place at the camp for the employees resulting in lower food costs
  • Ensured that health and safety was at the forefront of everyone’s workday.

Education

Skills

  • Human Resources Management
  • Business Administration
  • Staff Management
  • Customer Service
  • Budget Administration
  • Analytical Skills
  • Interpersonal Communication
  • Team Leadership
  • Positive Attitude
  • Teamwork and Collaboration
  • Multitasking
  • Time Management Abilities
  • Organizational Skills

Timeline

Cosmetic Manager

Shoppers Drug Mart
01.2022 - 01.2024

General Manager

Goodwill Industries
01.2018 - 01.2021

Visual & Operations Manager/Customer Service Manager

Indigo Books
01.2014 - 01.2019

General Manager

Sodexo (CNRL)
01.2013 - 01.2014

Operations Manager

Chabot Enterprises
01.2010 - 01.2013

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TINA HAUCK