BATOUL SAMHAT
Kanata Stittsville,ON
Summary
Undergraduate Biomedical Sciences student with hands-on experience in clinical settings, patient interaction, and high-volume customer service environments. Proven ability to manage responsibilities in fast-paced settings, communicate effectively with diverse populations, and maintain professionalism and confidentiality. Seeking part-time opportunities to apply strong organizational, teamwork, and communication skills.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
Med-Team Clinic
08.2024 - Current
- Collect and document patients' vital signs during initial clinical assessments
- Observe physician-patient interactions and medical procedures
- Coordinate patient scheduling and assist in electronic medical records
- Provide front desk support, including patient intake, form processing, and appointment confirmations
- Maintain accurate documentation and support daily clinical operations
Student Support Chat
Telus
09.2024 - 09.2025
- Engaged with digital health platforms (phone, chat, web-based services) in a confidential environment
- Provided real-time chat-based support to students seeking emotional health and wellbeing assistance in a confidential environment
- Communicated professionally and empathetically while adhering to strict privacy and confidentiality standards
- Screened incoming student concerns and followed established protocols to connect individuals with appropriate resources and support pathways
OMNI Associate
Walmart
01.2023 - 09.2023
- Picking up and making grocery orders
- Packing online orders for shipment
- Delivering orders to customers
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Performed cash register functions accurately and efficiently.
Cashier and Customer Associate
Winners
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Patient care and clinic organization
Physio Experts
07.2022 - 08.2022
- Cleaned and maintained physiotherapy equipment
- Demonstrated commitment to learning and teamwork
- Gained hands-on experience in physiotherapy practice
- Contributed to patient comfort and satisfaction
- Developed communication and interpersonal skills
Park Associate
Xtreme Trampoline
07.2021 - 07.2022
- Ensured guest safety, enforced park rules, and communicated safety guidelines
- Processed transactions efficiently and delivered exceptional customer service
- Managed event bookings, hosted parties, and ensured guest satisfaction
- Supervised children's activities, upholding safety standards
- Took orders and maintained cleanliness in café areas
Volunteer – Run Aid Station
IRONMAN Canada
Ottawa
08.2025
- Supported athletes during the inaugural IRONMAN Canada-Ottawa by managing a high-volume aid station along the run course running past downtown and finishing near Parliament Hill
- Distributed water, sports drinks, and snacks to runners
- Operated efficiently in a dynamic, high-pressure environment while ensuring swift and courteous service amid cheering crowds and intense race-day energy
- Collaborated with a team of volunteers and IRONMAN staff to maintain smooth operations and gained hands-on exposure to the logistics behind major sporting events, customer service, and maintaining composure under pressure.
Education
Honours BSc. - Biomedical Sciences, Minor in Psychology
University of Ottawa
Ottawa, ON04-2028
Highschool Diploma -
AY Jackson Secondary School
06.2024
Skills
- Patient interaction
- Customer Service
- Clinical Exposure
- Confidentiality
- Professionalism
- Microsoft Office
- Excel
- EMR
Languages
- English
- French
- Arabic
Skills
- Customer Service
- Teamwork
- Patient interaction
- Clinical Exposure
- Confidentiality
- Professionalism
- Microsoft Office
- Excel
- EMR
Timeline
Volunteer – Run Aid Station
IRONMAN Canada
08.2025
Student Support Chat
Telus
09.2024 - 09.2025
Medical Administrative Assistant
Med-Team Clinic
08.2024 - Current
OMNI Associate
Walmart
01.2023 - 09.2023
Cashier and Customer Associate
Winners
09.2022 - 01.2023
Patient care and clinic organization
Physio Experts
07.2022 - 08.2022
Park Associate
Xtreme Trampoline
07.2021 - 07.2022
Honours BSc. - Biomedical Sciences, Minor in Psychology
University of Ottawa
Highschool Diploma -
AY Jackson Secondary School