Bathseba (Sheba) Solomon

• Oversaw the smooth process of 300 daily member and guest check-ins/check-outs, achieving a 98% satisfaction rating.
• Effectively managed communication channels, resolving an average of 50 global calls and emails each day, and delivering streamlined administrative support to 5 diverse departments.
• Successfully executed large-scale event guest lists of up to 1000 attendees and confirmed attendance at an average of four daily member events.
• Coordinated off-site activities to enhance collaboration and camaraderie among a team of 5 receptionists.

• Handled VIP guest requests submitted through store director ensuring guest satisfaction.
• Trained all hostesses on restaurant policy, procedures, daily duties and spearheaded nightly logout reports for the team.
• Led daily pre-shifts for both FOH and BOH teams to enroll them on reservation details and service goals while addressing wins and opportunities from previous shifts.
• Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
• Operated floor plan board and maintained daily guest reservations using RESY.
• Managed guest expectations by relaying information regarding restaurant policies, table wait times and special promotions.

• Delivered a highly orchestrated and personalized guest experience by treating each guest as a VIP.
• Handled a high volume of phone calls by responding to customer inquiries and transferred calls to appropriate staff, including calling over 100 reservations per shift.
• Utilized DineTime to direct service flow of a high volume restaurant by prioritizing seating rotation for the lounge, dining and rooftop patio.
• Resolved and investigated complaints regarding service, food quality and guest accommodations by enrolling leadership.
• Explained menu options to guests, offered suggestions and took orders for food and beverages for takeout via Micros.

• Maintained long-term, profitable relationships with clients by managing client over 10 accounts and resolving customer complaints quickly.
• Developed customer retention, satisfaction policies and procedures for the department.
• Pioneered client onboarding and off boarding processes resulting in positive client experiences.
• Generated high level proposals and created legal contracts, service agreements and invoices for new and existing clients.
• Conducted market research and maintained up-to-date knowledge of competitor offerings to distinguish and communicate security value.
• Implemented marketing strategies to maximize business development opportunities for sustainable growth while exceeded department KPIs.
• Conducted presentations for stakeholders and staff on client relations policies and departmental monthly updates.

• Generated daily cut and rotation lists, short reports, closing sale reports, KPI reports
• Continually improved Pork product knowledge to provide optimal customer service to businesses in over 20 countries and achieve sales quotas
• Processed daily new fresh and frozen offers into CSB with 99% accuracy rate
• Entering over 250 internal employee and donation orders biweekly and over 50 external domestic and international export order sheets on a daily basis
• Curated domestic and international customer credit and debits and reviewed credit limits and outstanding invoice payments
• Updated weekly pricing for Asian, Retail, Processor and New Business accounts and sent pricing list to customers and ran over 100 domestic and international export pick tickets daily for shipping to route

• Increased 30% efficiency by coaching team members on food safety, sanitation processes, customer service, menu items, and up-selling techniques to drive revenue
• Trained employees on Volante POS system, D2C, the usage of 5+ online ordering apps such as; UberEats, Ritual, MealPal, Me-to-Desk, and DoorDash.
• Produced weekly staffing schedules for 20+ employees, prepared deposits, analytic reports, performed audits, prepared prep and sales forecasts to determine inventory needs.

• Consulted 50+ customers daily via telephone, email and live chat support to understand user problems, run through testing scripts and ask probing questions to locate root causes

• Increased customer satisfaction by 50% in collaboration with IT by software troubleshooting and problem solving

• Provided administrative support to the VP of Human Resources, over-seeing a team of 25 full-time employees
• Organized 12+ weekly meetings, 50+ appointments for staff members and attended 5 weekly meetings with C-Suite staff
• Acted as the first point of contact for clients, vendors and donors and directed their calls to 25+ staff members
• Achieved 75% client retention of donors
• Executed employee relations activities that improved productivity and efficiency by 30% and reduced complaints by 50%
• Spearheaded training courses, materials and development programs for new and existing employees