Candy Lo

- Handling human resources duties for two properties: hotel and residence property in Toronto, residence property in Ottawa, with a total of around 65 non-unionized employees.
- Assisted department managers with human resources needs, such as disciplining, training…
- Facilitate the hiring of qualified job applicants for open positions, including job postings, resume screening, phone interviews, and in person interviews.
- Implemented staff appreciation initiatives, such as holiday gift bags, appreciation cards, welcome cards, birthday and anniversary cards, food bank donation, employee potluck....
- Proposed switching to new HRIS system with HR functions and better payroll processed. Implementation successfully done in January 2024. Updated all employee files to HRIS system, and had all employees re-acknowledged policies and paperwork in January 2024.
- Updated new Employee Handbook with more refined policies and restrictions.
- Performed the first locker audit done in the last five years.
- Implemented safety trainings using the SafetyHub platform starting 2024.
- Responsible for health and safety boards, and act as the secretary and Vice-Chairperson for the Joint Health & Safety Committee.
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, Dayforce & PowerPay (Ceridian), Payworks, SafetyHub, CanadaLife Benefit Administrative Access.

- First Human Resources position of the property with 299 guestrooms.
- Unionized property with around 90+ employees (around 50+ unionized employees).
- Started with about 50 employees (COVID period). Accomplished hiring with a full team of employees (around 90+ employees).
- Facilitate the hiring of qualified job applicants for open positions, including job postings from ADP, resume screening, phone interviews, and in person interviews.
- Worked with colleges/universities for job placement, graduates hiring and job fairs.
- Handled new hire orientation trainings (Health and Safety and Marriott required trainings), and other new hire process (name tags, uniforms, MSG EID request, computer access…).
- Implement employee recognition programs, celebrations, and events.
- Responsible of organizing townhall meetings by planning for food, presentation, gifts…
- Performed routine human resources functions, including filing employee paperwork, new hire paperwork, vacation requests/lieu day tracking, and all payroll action paperwork.
- Actively used ADP, including entering new employee information, bi-weekly payroll, entering employee information, and postings jobs through ADP (which links to Indeed).
- Responsible for health and safety boards, and act as the secretary and Vice-Chairperson for the Joint Health & Safety Committee.
- Completed Staff Incident Reports, and follow up with employees about lost time, modified duties, medical leaves, return to work program, WSIB follow up...
- Assisted other departments in creating mock schedules to forecast hiring.
- Supported other department managers in department development, procedures establishment, and staff disciplinary action.
- Participated in bi-weekly HR meetings with other HR managers, Director of HR, and Assistant of HR to share company information and updates, tasks, and ideas.
- Acted as the Social Ambassador and a person of confide by developing a welcoming and pleasant relationship with associates.
- Created Easton’s Group quarterly newsletter, staff area info boards, LinkedIn profile...
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, ADP, MGS (Marriott Global Source).

- First HR position of the company.
- Facilitated the hiring for varies positions with different skills set and requirements.
- Coordinated with temporary agency when labor demand increases.
- Worked with colleges/universities for internships and graduates hiring.
- Implemented employee recognition programs and events, such as birthday cards, BBQ…
- Performed routine tasks required to administer HR functions for approximately 140 employees, including filing employee paperwork, new hire paperwork, entering information on ADP, vacation requests and days off tracking, benefit enrollments...
- Responsible for health and safety boards for 5 different buildings, and act as the secretary for the Joint Health & Safety Committee.
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, ADP, SafetyHub, CanadaLife Benefit Administrative Access.

- Largest Courtyard by Marriott in the World, with 575 guestrooms and 13500 sq ft of service meeting facilities.
- Participated in customer site inspections and assists with the sales process.
- Up-sold products and services throughout the event process.
- Used judgment to integrate current trends in event management and event design.
- Acted as liaison between field salesperson and customer throughout the process (pre-event, event, post-event).
- Managed group room blocks and meeting space for average to large-sized groups.
- Empowered employees to provide excellent customer service.
- Worked with staff and customers to address operational challenges related to groups.
- Facilitated various meetings as necessary (Event Order meeting, block review, etc..).
- Interacted with guests to obtain feedback on product quality and service levels.
- Assisted in the sales process and revenue forecasting for customer groups.
- Forecasted group sleeping rooms and event revenue (catering and audio visual).
- Reviewed various reports to determine forecast rooms pick up and catering revenue.
- Ensured billing accuracy and conducts bill reviews prior to processing the final bill.
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, CI/TY, MGS (Marriott Global Source).

- Provided all administrative support, such as creating reports, proposals, and contract, updating groups calendar…
- Handled groups including rooming list, payments, room allocation, and breakfast...
- Protected client’s confidentiality by storing credit card information, signatures, etc...
- Attended corporate events such as sales meetings, sales blitz, and trade shows.
- Responsible for marketing, including flyers, brochures, Facebook, and TripAdvisor.
- Modified rates and availability on online channels, including Expedia, Booking.com…
- Responded to RFP requests from clients, HotelPlanner, Cvent, HTG Sports, Unique Venues.
- Handled communication from oversea clients using English, Cantonese, and Mandarin.
- Achieved highest sales revenue for two properties.
- Managed the Seneca College Newnham Campus and King Campus.
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, Adobe Sign, HotelPlanner, Expedia and Booking.com Partner Log-In, StarRez.

(Formerly the Delta Toronto Airport West, currently the DoubleTree Toronto Airport West)

- Provided administrative support to the General Manager, Director of Sales & Marketing, Director of Events, Director of Food and Beverage, Sales Managers, and Event Manager.
- Handled bookings for up to 200 attendees, including corporate and social events.
- Prepared contracts, modified terms & conditions, followed up with rooming lists, deposits and catering details.
- Distribution of weekly functions to internal departments for all bookings.
- Prepared and reconciled invoices with billing forms and contracts to the accounting department for payment.
- Researched on local businesses, past reports, and competitor hotels for potential business.
- Handles property site visits with clients, and attends department meetings.
- Design all hotel printed materials, including restaurant and catering menus, brochures, elevator posters, etc.
- Responsible for hotel e-marketing, including Facebook, Twitter, e-blast, TripAdvisor, hotel website.
- Assisted in hotel transition, with the de-brand of Delta Hotel to the Toronto Airport West Hotel, as well as the prepared for the transition to the DoubleTree by Hilton.
- Usage of: Microsoft Office (Word, Excel, Publisher), Office 365, Opera.

(Formerly the Metropolitan Hotel Toronto Downtown)

- Performed regular front desk and reservation agent duties, such as making reservations, check in/out, and guest concerns follow-up.
- Assisted Revenue Manager in uploading and inputting rate restrictions in Maestro and Rate Tiger.
- Assisted in hotel transition, including the transfer of reservations from Maestro to OnQ, implementing and following new policy and procedures, participating in Hilton brand and system training…
- Assisted Front Office Managers with inventory balancing and room allotments.
- Assisted Banquet department in posting banquet charges into house accounts.
- Member of the DoubleTree Committee (appointed secretary of the committee).
- Usage of: Microsoft Office (Word, Excel, Outlook), Maestro, OnQ, OnQ Insider, CRM.

Front Office:
- Completed weekly schedules while controlling labor cost and ensure proper staffing levels were met.
- Solved Guest Relation problems to minimize hotel's expense and maintain hotel's reputation.
- Monitored and coached staff, prepared performance reviews, and disciplinary letter.
- Handled tour groups with strong ability to communicate with English, Cantonese and Mandarin.
- Inputted group information into Opera, including check in/out dates, rooming list, room allotment, and billing information.
- Resolved any system errors (for Opera and Call Accounting system), and building’s power outage problems.
- Usage of: Microsoft Office (Word, Excel, Outlook), Merlin, Macro, Holidex, Protobase, HCM (Hotel Content Management), Opera.
Sales & Catering:
- Handled group clients' request including rooming list, payments, shuttles, restaurant arrangements.
- Responsible of setting up group or corporate rates in the Opera and Holidex.
- Attended corporate events such as Gala Dinner, corporate client parties and client lunch.
- Responsible for all meeting and banquet functions, including set-up, menu choice, client contract, purchasing items, ensuring all meals were set-up on time, contacting vendors, set-up audio and visual equipment, composing weekly banquet calendar, and arranging accommodation.
- Created house accounts for banquet postings and followed up with payments.
- Usage of: Microsoft Office (Word, Excel, Outlook), Merlin, Macro, Holidex, Opera.
Human Resources:
- Responsible for the hiring process, including interviewing, candidate selecting, organizing paperwork.
- Hosted employee brand and system trainings, staff meetings, staff parties and celebrations.
- Usage of: Microsoft Office (Word, Excel).
Accounting:
- Controlled costs of different departments in terms of supplies ordering, gas and mileage of shuttle service, breakfast orders according to occupancy, and house petty cash.
- Maintained a house bank of the front desk; followed up with payments and direct billing set-up.
- Ensured all transactions balanced, performed various banking activities for accounting.
- Assisted General Accountant in filing.
- Usage of: Microsoft Office (Word, Excel, Outlook), Opera.

- Conducted telephone research from different research projects by asking questions in accordance with instructions to obtain various specified information.
- Reviewed data obtained from interview for completeness; ensure high degree of accuracy and integrity.
- Aimed to achieve and exceed daily research targets to ensure the required number of surveys are accomplish for the research project before the deadline.
- Performed research interviews in English, Cantonese, and Mandarin.

- Acted as the first point of contact for the company by handling incoming mails, emails, and phone calls.
- Greeted guests and compile records to monitor gift away inventory and props inventory.
- Responsible for the production of events, including stage show with more than 500 audiences (CNE Chin Picnic on July 1), fundraising events, holiday celebrations, gala dinners, contests, and corporate client sales events.
- Usage of Microsoft Office (Word, Excel, Outlook), Adobe Cool Edit Pro.

- Updated records through compilation and purging accounting files, including bills, invoices, statement, letters, and reports.
- Assistant the Controller and Assistant Controller in checking accounting transactions for discrepancies and errors.
- Compiled letters for daily mail-out.
- Usage of: Microsoft Office (Word, Excel).

(Formerly the Ryerson University, currently the Toronto Metropolitan University)

- Performed regular front desk and reservation agent duties, such as making reservations, check in/out, and guest concerns follow-up.
- Assisted Front Office Manager with inventory balancing and room allotments.
- Prepared group arrivals by assigning rooms, preparing group resumes, preparing key packets, and reservation notes for groups such as Pride Parade, sports teams, and religious groups.
- Usage of: Microsoft Office (Word, Excel, Outlook), Fidelio Express.

(Currently the Courtyard & TownePlace Suites Toronto Northeast Markham)
Sales & Catering:
- Assisted in the set-up of sales blitz, client events, and promotional functions.
- Organized client files using alphabetical labels and color-coded folders.
- Usage of: Microsoft Office (Word, Excel).
Housekeeping:
- Managed the lost and found storage by organizing and updating lost and found records.
- Organized the department’s shelves including housekeeping items such as hand soap, shampoo, towels, note pads, pens…
- Usage of: Microsoft Office (Excel).
Switchboard
- Answered phone calls with customer service etiquettes, performed proper call transfers, answered guests’ questions.
- Sorted daily incoming letters and distribute them into the pigeonhole filing system according to different departments.
- Usage of: PBX switchboard system.