Summary
Overview
Work History
Education
Skills
Timeline
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Basmala Mustafa

Toronto,Canada

Summary

Experienced professional seeking a challenging position within a dynamic organization to utilize skills, knowledge, and experience for company success. Committed to continuous learning and professional growth to enhance contributions. Passionate about making a positive impact and driving results in a collaborative team environment. Dedicated to achieving excellence and exceeding expectations in all endeavors.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Porter Airlines
06.2023 - 07.2025
  • Ensured passenger safety through comprehensive pre-flight briefings and regular emergency drills.
  • Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
  • Collaborated with team members to maintain efficient cabin operations during boarding and in-flight service.
  • Conducted thorough inspections of emergency equipment to ensure compliance with safety regulations.
  • Monitored cabin conditions to uphold hygiene standards and passenger comfort throughout flights.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Guest Service Agent

Sandman Signature Hotel
02.2021 - 05.2023
  • Greeted guests, handled their check-in and check-out procedures efficiently
  • Registered guests, issued room keys, provided information on hotel services
  • Provided excellent customer service by addressing guest inquiries, resolving complaints, & accommodating special requests promptly and courteously
  • Managed front desk duties, including answering phone calls, responding to emails
  • Demonstrated quick thinking and problem-solving abilities to address guest issues or emergencies
  • Worked collaboratively with other hotel staff members to ensure a seamless guest experience, displaying teamwork and cooperation

Sales Associate

Sportchek
11.2020 - 12.2022
  • Demonstrated a comprehensive understanding of products/services, including features, benefits, and promotions, to provide accurate information and enhance the customer experience
  • Maintain cleanliness and organization of the work area, including restocking shelves, tidying displays, and ensuring a clean and presentable environment for customers
  • Handle cash transactions, operate cash registers, and maintain accurate records of sales or payment
  • Assisted customers with purchases, completed seamless transactions
  • Performed inventory checks & completed daily tasks efficiently

Information Assistant

Elections Ontario
06.2022 - 06.2022
  • Served as a poll worker during local elections, ensuring the efficient and fair execution of the voting process
  • Utilized computer systems and software to access voter databases, input voter information accurately, and assist with online voter registration
  • Maintained meticulous attention to detail when reviewing voter registration documents, verifying identification, and ensuring compliance with election regulations
  • Maintained the confidentiality of voter information and adhere to strict ethical standards

Education

George Brown College
Toronto, ON
06-2025

Skills

  • Client support
  • Effective verbal communication
  • Adaptability to change
  • Team leadership
  • Problem Solving
  • Fluent in English and Arabic
  • Workplace safety knowledge
  • First aid certification
  • Collaborative teamwork

Timeline

Flight Attendant

Porter Airlines
06.2023 - 07.2025

Information Assistant

Elections Ontario
06.2022 - 06.2022

Guest Service Agent

Sandman Signature Hotel
02.2021 - 05.2023

Sales Associate

Sportchek
11.2020 - 12.2022

George Brown College

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Basmala Mustafa