Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Generic

Basim Khan

Montreal

Summary

Accomplished telecommunications professional with over 14 years of experience managing field services operations across diverse international markets, including Pakistan, Saudi Arabia, Oman, Tanzania, Rwanda, Madagascar, Ethiopia, and South Africa. Proven expertise in overseeing large-scale telecommunications projects, including managed services, 5G implementation, network rollouts (NRO), upgrades, modernization initiatives, relocations, and microwave transmission. Demonstrated ability to deliver results in complex environments while ensuring operational excellence and client satisfaction. Committed to leveraging technical knowledge and leadership skills to drive project success and foster innovation in the telecommunications sector.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Field Service Operation Manager

Ericsson
01.2021 - Current
  • E2E Implementation of the scope like MOD, NSB, L2600 and 5G, sites.
  • Managed more than 100 Multicultural NRO (4 men) teams in different projects.
  • The E2E Implementation, maintenance and acceptance of more than 2160 Modernizations sites, 2500 upgrade sites, 1500 L2600, 2400 5G new sites. 1700 Microwave transmission
  • Ericsson tools use like ERISITE, ERITOP, FIORI, XRM, RRMs.
  • Quality Audits and PATs schedule for all these sites.
  • Tracking of the FSO teams in terms of productivity, utilization and service cost on monthly basis.
  • Maintain the ASPM KPIs, like FTP, OTD, OHS, QI, FTR, NRO efficiency record and frequent improvements plan.
  • Reporting and improvements plan schedule with management, Daily and weekly meetings with FSO management.
  • In collaboration with ASPs , Sourcing, ASPM and Project team.
  • Follow all the vendor development process, worked closely with ASP management to fulfill project needs.
  • Worked closely with EHS team, to verify Ericsson up to date requirements on EHS from our vendors.
  • Drive Mentor and Field Mentors along with enhancement of their WoW.

Project Manager

Seder Group trading and Contracting Co.
03.2013 - 12.2020
  • Managed Service project, I have managed more than 2000 sites for 03 different like STC, Mobily and Zain
  • 25 MCs and 80 personnel in Jizan, Nijran, Al-Baha, Assir, Jeddah and Riyadh (KSA).
  • Maintain more than P0/P1/P2 SLA policy and close coordination with BO and HD (help desk).
  • WFMS activities it’s tracking and reporting, Sites PMR & CMR, Focus on KPI improvement, managed Resources/tools/vehicles to project time by time, All SLA & PMR reports to customer of each month, MS Project, Excel, PowerPoint, Explorer, Available to customer 24X7 to serve as the escalation manager for highly priority trouble tickets.

Field Engineer

Inteltec trading and Contracting Co.
01.2011 - 02.2013
  • Installation and commissioning of RTN 900 series.
  • RTN 910, 950 & 980 E1 Cross Connection & Ethernet Service Configuration (1+0,HSB 1+1,XPIC 1+0,2+0), Doing 2G and 3G swap (MDT), the system, Integration of 2G, 3G, 4G Sites through CWO, Performed ON-call duties and during emergency available to carry out such duties as per requirement, PAT and PREPAT of 2G, 3G and 4G sites.

Education

Master -

Project Management
01.2010

Bachelor of Science - undefined

Telecommunication Engineering
01.2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Websites

Accomplishments

  • Recipient of "Best Project Manager" Award from Ericsson, recognizing excellence in project execution and leadership.
  • Awarded "Best Project Manager" by Seder Group – APD for outstanding performance and successful project delivery.
  • Led cross-functional teams of 25+ in the successful implementation of multiple NRO (Network Rollout) projects, ensuring timely completion and quality outcomes.
  • Supervised and managed a diverse team of 200+ staff, representing multinational and multicultural backgrounds, fostering collaboration and high performance.

Languages

English
Professional Working
Urdu
Native or Bilingual
Pushtu
Native or Bilingual

Certification

Human Skills in Project

Leaders Core Curriculum

Leader Ship Skills

OSHA

Timeline

Field Service Operation Manager

Ericsson
01.2021 - Current

Project Manager

Seder Group trading and Contracting Co.
03.2013 - 12.2020

Field Engineer

Inteltec trading and Contracting Co.
01.2011 - 02.2013

Bachelor of Science - undefined

Telecommunication Engineering

Master -

Project Management

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