Jesse Flores

Oversaw upkeep of 7500-car fleet.

Achieved cost-effective vendor contracts by negotiating terms.

Established effective partnerships with vendors across dealerships, body shops, and mechanical shops.

Reviewed collision repair estimates and authorized necessary work.

Facilitated onboarding process for new hires in vehicle inspection tasks.

• Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
• Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
• Increased repeat business by establishing strong relationships with clients through exceptional service and consistent follow-ups.
• Established clear performance metrics for field operations, enabling better tracking of progress and areas for improvement.
• Negotiated contracts with suppliers, securing favorable terms and reducing project costs.
• Streamlined field operations for increased efficiency through regular process evaluations and adjustments.

• Boosted customer satisfaction through prompt resolution of rental issues.
• Implemented innovative inventory management techniques to reduce vehicle downtime and increase availability for customers.
• Developed effective scheduling methods to maintain optimal staffing during high-demand rental times.
• Streamlined collaboration across departments for successful project execution.
• Maintained a high-performing team through effective recruitment, training, and performance management.
• Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.
• Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
• Helped train new staff on company policies, procedures and standards, boosting productivity.
• Addressed guest complaints and resolved issues to promote satisfaction.

• Supported the Branch Manager with daily tasks, ensuring smooth branch operations, and effective communication among team members.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
• Coached and developed branch staff by offering constructive feedback and type training opportunities.
• Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing, and collaborative problem-solving.
• Maintained friendly and professional customer interactions.

• Improved management skills by participating in rigorous training programs and workshops.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.