Bashiza Nadeem
Hamilton,ON
Summary
Proven HR Administrative Support Assistant with a track record of facilitating employment for individuals with disabilities at Community Outreach Canada. Excelled in mediating between job seekers and employers, enhancing employment services through strategic HR planning and empathetic client support. Skilled in HR analytics and fostering diversity and inclusion, significantly improving client engagement and job satisfaction. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
3
3
years of professional experience
Work History
HR Administrative Support Assistant
Community Outreach Canada
05.2024 - Current
- Mediated between employers and job seekers, focusing on individuals with disabilities, to facilitate employment opportunities
- Built and maintained relationships with employers to promote community employment services, including a Free Job Board and Wage Subsidy Program
- Conducted one-on-one Zoom meetings with job seekers to assess their requirements and match them with suitable job opportunities
- Ensured compliance with Occupational Health and Safety Regulations and Employment Law by providing training and guidelines to job seekers
- Managed detailed records and employer/client notes using spreadsheets, ensuring accurate data management and compliance with privacy regulations.
Customer Service Representative Agent
Ian Martin
06.2021 - 12.2022
- Answered customer telephone calls (100-150/Day) promptly to avoid on-hold wait times
- Built rapport with clients through active listening, empathy, and understanding of their individual needs
- Managed high-volume calls, providing accurate support to clients regarding COVID-19 information and vaccine appointments
- Maintained professionalism and confidentiality, earning commendations for exceptional customer service.
Research Assisstant
Wilfrid Laurier University
01.2021 - 06.2021
- Performed statistical, qualitative, and quantitative analysis
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Human Resources Management -
CHRL
Toronto, ON08.2024
Post-Graduate Certification Human Resource Management -
George Brown College
Toronto, ON08.2024
Bachelor of Arts Psychology -
Wilfrid Laurier University
Waterloo, ON06.2021
Skills
- Talent Acquisition
- HR analytics
- Employment law compliance
- Diversity and Inclusion
- Employee Retention
- Training and mentoring
- Confidential Document Control
Accomplishments
- 2024 Recipient of the Pat McNamara Endownment Award for contributing greatly to the community
Timeline
HR Administrative Support Assistant
Community Outreach Canada
05.2024 - Current
Customer Service Representative Agent
Ian Martin
06.2021 - 12.2022
Research Assisstant
Wilfrid Laurier University
01.2021 - 06.2021
Human Resources Management -
CHRL
Post-Graduate Certification Human Resource Management -
George Brown College
Bachelor of Arts Psychology -
Wilfrid Laurier University
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