Bashayer AL Idhaim
Niagara Falls,ON
Summary
Proven Customer Service Representative at Canadian Tire Financial Services, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Excels in problem-solving and active listening, significantly improving dispute resolution. Skilled in dental radiography, showcasing a unique blend of technical proficiency and interpersonal communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire Finical Services
06.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Dental Assisting Level I And II
Trillium Collage
St. Catharines, ON04.2025
BBA - • Bachelors in Media Communications
Brock University
St. Catharines, ON10.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Proficient in dental radiography and imaging
Skilled in infection control and sterilization procedures Experienced in chairside assisting for various dental procedures
Knowledgeable in preventive care techniques, including fluoride applications and sealant placements
Strong communication and interpersonal skills
Capable of managing patient records and scheduling appointments
Experienced in billing, coding, and insurance processing
Adept at operating dental equipment and software
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
CPR certification 2024
WHMIS Certificate 2024
Chain of Transmission and Risk Certificate 2024
Health Care Provider Control Certificate 2024
NDAEB Certification 2025
Timeline
Customer Service Representative
Canadian Tire Finical Services
06.2021 - 04.2024
Diploma - Dental Assisting Level I And II
Trillium Collage
BBA - • Bachelors in Media Communications
Brock University
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