Supported the implementation of a new Oracle Health Hospital Information System (HIS) during the Go-Live phase, providing critical assistance to over 6,000 end users
Delivered hands-on, one-on-one support to staff, physicians, and learners-assisting with workflow adoption, troubleshooting technical issues, and providing guidance in real time
Communicated updates and system changes to users clearly and effectively
Maintained administrative and documentation support related to the HIS Go-Live deployment
Contract
Game Host
Adventure Rooms Canada
Niagara Falls, Ontario
01.2024
Welcomed and briefed guests on game rules, safety protocols, and storyline to ensure an immersive and enjoyable experience
Monitored live gameplay via cameras and provided timely hints to guide players
Handled bookings, processed payments, and maintained accurate scheduling
Maintained a professional and enthusiastic demeanor in a fast-paced, customer-facing environment
Sales Associate
Staples
Niagara Falls, Ontario
01.2022 - 01.2023
Provided exceptional customer service by assisting clients with product selection
Maintained in-depth knowledge of office supplies, electronics, and services to recommend solutions that met customer needs
Operated point-of-sale (POS) systems to process transactions, returns, and exchanges accurately and efficiently
Pharmacy Assistant
Pharmachoice Pharmacy
Fonthill, Ontario
01.2021 - 01.2022
Assisted pharmacists in preparing, packaging, and labeling prescription medications accurately
Processed prescriptions using pharmacy software (Kroll), verified patient information, and ensured compliance with regulations
Contacted patients to arrange prescription renewal in compliance with regulations
Student Engagement Specialist
Niagara College of Applied Arts and Technology
Welland, Ontario
01.2019 - 01.2020
Approached students to complete weekly questionnaires to provide feedback on campus services
Maintained professionalism, confidentiality, and a student-first approach in all interactions
Project Assistant
Bonita Renovations
Mississauga, Ontario
01.2016 - 01.2017
Provided administrative support with various office tasks
Maintained office correspondence by electronic and traditional mail
Monitored progress reports to ensure deadlines were being met
Arranged for pickups and deliveries of materials
Letter Delivery Agent/ Parcel Facility
Canada Post
Mississauga, Ontario
01.2015 - 01.2017
Delivered parcels, packets, and mail efficiently across assigned routes, using a mobile scanning device to track and upload delivery data in real time
Provided reliable courier pickup services for corporate clients, ensuring timely and accurate service
Sorted and organized parcels by postal code to prepare for final delivery, maintaining speed and accuracy under tight deadlines
Operated mechanized conveyor systems to unload trucks and streamline mail flow through the facility
Education
Accredited Pharmacy Technician Program -
Niagara College of Applied Arts and Technology
Welland, Ontario
Bachelor’s Degree- Science (Honours) - undefined
York University
Toronto, Ontario
Skills
Exceptional communication, problem-solving and conflict resolution skills within a team environment
Friendly and positive attitude, able to maintain a welcoming and approachable environment
Clerical and administrative skills, organized and proficient with Microsoft Office
Fluent in English and Polish
Dependable and reliable, with a positive attitude towards working and skills development
Work effectively in a job requiring flexibility and adaptability to changing priorities
G driver licence and driving experience of 18 years
Current CPR/First Aid certificate valid for another 3 years
Strong improvisation
Effective multitasking
Engaging personality
Exceptional communication
Brand awareness
Marketing
Quick problem solving
Customer assistance
Accomplishments
Achieved great results by introducing Oracle software for various hospital tasks.