Deanne Wilde
Hamilton,ON
Summary
As an experienced social services professional with over 10 years of expertise in creative problem-solving, conflict resolution, and collaboration, I am highly skilled in prioritizing and managing competing demands in a fast-paced environment. Whether working independently or as part of a team, I bring exceptional verbal and written communication skills to actively listen, engage and empower individuals and communities in decision-making processes. My successful track record in empowering individuals to recognize and respond to abuse, providing anti-oppressive guidance and support throughout the legal process, reflects my commitment to promoting social justice, equity, and human rights. With my proficiency in mediation, conflict resolution, and decision-making, I am able to defuse tension and facilitate positive outcomes in challenging situations. I am adept at using technology to streamline processes and enhance productivity, while my courage and decisiveness in facing difficult situations and making tough decisions under pressure have been highly valued by management. Overall, I am an exceptional social services professional with a wealth of experience and expertise, and I am confident that my contribution would be invaluable to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Case Manager
Community Living Burlington
Burlington, ON
03.2013 - Current
- Facilitated and supported the active participation of individuals with developmental disabilities in their community, neighborhood, and family activities and affairs, promoting their social inclusion and empowerment.
- Encouraged and assisted individuals with developmental disabilities to develop decision-making skills, exercise choices, and assume reasonable risks, while respecting their unique needs and interests.
- Demonstrated sensitivity and responsiveness to the recreational, cultural, and spiritual strengths and needs of each individual with developmental disabilities, providing personalized support and guidance.
- Organized and facilitated age-appropriate and culturally relevant activities for individuals with developmental disabilities, promoting their social skills, self-esteem, and independence.
- Developed and maintained positive relationships with community, church, and social groups, as well as relevant agencies, to foster the inclusion and participation of individuals with developmental disabilities.
- Collaborated with individuals with developmental disabilities and their families to establish individual support plans that reflected their personal competencies, values, and goals, and provided ongoing support and feedback.
- Provided comprehensive support to individuals with developmental disabilities in their health and personal care needs, including hygiene, nutrition, physiotherapy, medication management, and medical appointments.
- Provided counseling services to individuals with diverse backgrounds and needs, utilizing evidence-based therapies such as DBT to help them achieve their treatment goals. Collaborated with other healthcare professionals and agencies as needed to ensure comprehensive and coordinated care.
- Advocated for and supported individuals who faced risk of losing housing, financial insecurities, food insecurities, domestic violence or other forms of family abuse, guiding them through legal procedures such as completing coordinating documents, filing restraining orders, attending court hearings, and connecting with community resources. Maintained confidential and accurate documentation of case management activities and outcome.
- Maintained accurate and confidential documentation of all interventions and supports provided to individuals with developmental disabilities, ensuring compliance with legal and ethical standards.
- Demonstrated excellent communication and interpersonal skills, providing guidance and training to new employees, co-workers, volunteers, and students, and promoting a positive work culture and team spirit.
- Complied with all organizational policies, procedures, practices, expectations, and standards, including the health and safety policies and expectations, ensuring the well-being of individuals with developmental disabilities and all stakeholders.
Education
Diploma - Social Service Worker (Honor Graduate)
Mohawk College
Hamilton, On08.2014
Skills
- Highly skilled in creative problem-solving and conflict resolution, employing a collaborative and solution-focused approach to address complex and sensitive issues
- Excellent organizational skills, able to prioritize and manage competing demands in a fast-paced and dynamic environment
- Proficient in working both independently and as part of a multidisciplinary team, building positive and productive relationships with colleagues, stakeholders, and partners
- Exceptional verbal and written communication skills, adept at active listening, empowering and engaging individuals and communities in the decision-making process
- Strong advocacy skills, committed to promoting social justice, equity, and human rights for all individuals and communities
- Successful track record in empowering individuals to recognize and respond to abuse, providing anti-oppressive guidance and support throughout the legal process
- Skilled in mediation, conflict resolution, and decision-making, able to defuse tension and facilitate positive outcomes in challenging situations
- Proficient in computer literacy and organization, using technology to streamline processes and enhance productivity
- Recognized by management for outstanding ability to anticipate and address potential issues, effectively communicate with stakeholders, and proactively prevent conflict
- Acknowledged for courage and decisiveness in facing difficult situations and making tough decisions under pressure
Certification
· First Aide training
· CPR Level C
· Non Violent Crises Intervention training
· Controlled Acts training
· Valid Class G driver’s license
Timeline
Direct Support Case Manager
Community Living Burlington
03.2013 - Current
Diploma - Social Service Worker (Honor Graduate)
Mohawk College
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