Baris TURANLI
Victoria,BC
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets by delivering excellent customer service. Highly experienced in cafe operations, cash handling, inventory and food health an safety regulations including budget management to reduce cost and maximize profit. Organized and dependable candidate successful at multitasking with a positive attitude and willing to take more responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Cafe Manager
Robert’s Coffee Shop
Helsinki, Finland
03.2018 - 02.2024
- Maintained health and safety regulations
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Restaurant Manager
Efsane AY
Lappeenranta, Finland
01.2015 - 01.2017
- Cashiering, Food Preparation, Costumer Services
Customer Relations Director
Cihan Electric LTD.
Istanbul, Turkey
05.2012 - 09.2014
- Worked as a Customer Relations Director responsible for corporate sales
Restaurant Management
Doping Restaurant
Finland
01.2008 - 01.2012
- Owned and managed an Italian restaurant with the capacity of 25 customers.
Passenger Services Clerk
Turkish Airlines
Istanbul, Turkey
01.1999 - 01.2005
- Worked at Istanbul International Airport as a passenger services clerk in charge of Check - in, Passport control, Boarding, Luggage handling, Accomodation arrangement for transit and delayed flight passengers
- Handled Inadmissible, Deported and UM passengers.
Outgoing Part Time Tour Guide
WTS
Istanbul
01.1998 - 01.1999
- Worked as an outgoing part time tour guide responsible for organizing accomodations, hotel transfers and visa documents of the passengers including concierge services
Education
Bachelor Of Business Administration And Management - Business Administration
Marmara University
IstanbulSkills
- Managerial operations
- Budget management
- Sales and promotions
- Customer services
- Barista
Coursescertificates
- Certificate of food hygiene ( Finland ), 2009
- Certificate of alcoholic drinks selling permit ( Finland ), 2009
- THY Ticket Language Certificate, 1999
- THY Passenger Services Certificate, 2000
- THY Troya Check-in Certificate, 2000
- THY Dangerous Goods Course, 2002
- THY Troya Electronic Check-in Certificate, 2004
- THY Quality of Service and Effective Communication Seminar, 2004
- THY Dangerous Goods Course, 2005
Hobbies and Interests
- Traveling
- Outdoor Sports
- Music
- Ice Hockey
- Football
Languages
English
Full Professional
Finnish
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Cafe Manager
Robert’s Coffee Shop
03.2018 - 02.2024
Restaurant Manager
Efsane AY
01.2015 - 01.2017
Customer Relations Director
Cihan Electric LTD.
05.2012 - 09.2014
Restaurant Management
Doping Restaurant
01.2008 - 01.2012
Passenger Services Clerk
Turkish Airlines
01.1999 - 01.2005
Outgoing Part Time Tour Guide
WTS
01.1998 - 01.1999
Bachelor Of Business Administration And Management - Business Administration
Marmara University