Summary
Overview
Work History
Education
Skills
Coursescertificates
Hobbies and Interests
Languages
Work Preference
Timeline
Generic

Baris TURANLI

Victoria,BC

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets by delivering excellent customer service. Highly experienced in cafe operations, cash handling, inventory and food health an safety regulations including budget management to reduce cost and maximize profit. Organized and dependable candidate successful at multitasking with a positive attitude and willing to take more responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Cafe Manager

Robert’s Coffee Shop
03.2018 - 02.2024
  • Maintained health and safety regulations
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Restaurant Manager

Efsane AY
01.2015 - 01.2017


  • Cashiering, Food Preparation, Costumer Services

Customer Relations Director

Cihan Electric LTD.
05.2012 - 09.2014
  • Worked as a Customer Relations Director responsible for corporate sales

Restaurant Management

Doping Restaurant
01.2008 - 01.2012
  • Owned and managed an Italian restaurant with the capacity of 25 customers.

Passenger Services Supervisor

Turkish Airlines
01.1999 - 01.2005
  • Worked at Istanbul International Airport as a passenger services supervisor in charge of Check - in, Passport control, Boarding, Luggage handling, accommodation arrangement for transit and delayed flight passengers
  • Handled Inadmissible, Deported and UM passengers.
  • Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
  • Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
  • Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
  • Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
  • Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
  • Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.

Outgoing Part Time Tour Guide

WTS
01.1998 - 01.1999
  • Worked as an outgoing part time tour guide responsible for organizing accomodations, hotel transfers and visa documents of the passengers including concierge services

Education

Bachelor Of Business Administration And Management - Business Administration

Marmara University

Skills

  • Managerial operations
  • Budget management
  • Sales and promotions
  • Customer services
  • Barista
  • Cash handling expertise
  • Staff management
  • and record keeping
  • Operations management
  • Scheduling coordination

Coursescertificates

  • Food safety ( Canada ), 2024
  • Serving it Right (Canada ), 2025
  • Certificate of food hygiene ( Finland ), 2009
  • Certificate of alcoholic drinks selling permit ( Finland ), 2009
  • THY Ticket Language Certificate, 1999
  • THY Passenger Services Certificate, 2000
  • THY Troya Check-in Certificate, 2000
  • THY Dangerous Goods Course, 2002
  • THY Troya Electronic Check-in Certificate, 2004
  • THY Quality of Service and Effective Communication Seminar, 2004
  • THY Dangerous Goods Course, 2005

Hobbies and Interests

  • Traveling
  • Outdoor Sports
  • Music
  • Ice Hockey
  • Football

Languages

English
Full Professional
Finnish
Native or Bilingual
Turkish
Native or Bilingual

Work Preference

Work Type

Full Time

Timeline

Shift Supervisor

Starbucks
09.2024 - Current

Cafe Manager

Robert’s Coffee Shop
03.2018 - 02.2024

Restaurant Manager

Efsane AY
01.2015 - 01.2017

Customer Relations Director

Cihan Electric LTD.
05.2012 - 09.2014

Restaurant Management

Doping Restaurant
01.2008 - 01.2012

Passenger Services Supervisor

Turkish Airlines
01.1999 - 01.2005

Outgoing Part Time Tour Guide

WTS
01.1998 - 01.1999

Bachelor Of Business Administration And Management - Business Administration

Marmara University

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