Barinder Kaur
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Carlton Plus Hotel
04.2024 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enforced policies and procedures to increase efficiency.
Screening Officer at YYJ Airport
CATSA ( Transport of Canada)
02.2023 - 02.2024
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
Passenger Service Agent
Menzies Aviation, Flair Airline, YYJ Airport
11.2022 - 09.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Shift Manager
Burger King
12.2018 - 02.2022
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Cashier and Customer Service Representative
The Home Depot
03.2018 - 12.2018
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Studies Program -
Sault College
Sault Ste. Marie, Ontario12.2019
Bachelor degree of Commerce - Accounting
A.S. College
Khanna, Punjab, India03.2016
Skills
- Ability to skillfully multitasks
- Interpersonal Communication
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Hospitality service expertise
- Front office support
- Administrative support
Certification
- Food Handler Certification - ServSafe or National Restaurant Association.
- First Aid Certification
- Class 5, BC, Driver's License
Hobbies and Interests
- Photography
- Listening Music
References
- Sukhdeep kaur, Health Care Assistant at Luther Court Community Health Centre. Victoria, BC, 604-897-0615.
- Sachin Garg, Store Manager at Starbucks, ON, 705-992-3215.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Front Desk Agent
Best Western Carlton Plus Hotel
04.2024 - Current
Screening Officer at YYJ Airport
CATSA ( Transport of Canada)
02.2023 - 02.2024
Passenger Service Agent
Menzies Aviation, Flair Airline, YYJ Airport
11.2022 - 09.2023
Shift Manager
Burger King
12.2018 - 02.2022
Cashier and Customer Service Representative
The Home Depot
03.2018 - 12.2018
Business Studies Program -
Sault College
Bachelor degree of Commerce - Accounting
A.S. College
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