Nikhil Kalyan

Experience using hotel booking software (hotel Property Management System (PMS) – Opera, Cloudbeds, OnQ, etc)

Payment Processing – Cash, credit/debit cards, billing accuracy and so on

Time Mangement and Multitasker skills – Ability to handle several guest interactions at the same time and administrative tasks efficiently
Managing guest concerns professionally and come up with fast solutions (Conflict Resolution)
Basic Daily Tasks like basic accounting and daily cash handling to include managing the cash float and balancing trades
Phone & Email Etiquette – Taking phone calls, email, and answering the online bookings

Excellent Communication –Ability to interact with all levels of guests and staff as well as good verbal and written communication
Solving Guest Issues and Ensuring Satisfaction – On time, solving guests’ issues and ensuring everybody has had a good time
The second category includes Attention to Detail, that is, paying attention to booking accuracy, payments, and guest requests
2 Patience & Professionalism – These are skills all of us require when dealing with difficult people and outcomes: difficult guests"
Teamwork & Collaboration – The ability to work effectively with housekeeping, maintenance, management, and others