Barbara Lopez-Suarez

Shift lead Oct. 2024-now

Supervisor Dec. 2025-now

• Supervised daily operations, ensuring efficient workflow and adherence to service standards.
• Trained and mentored new staff on customer service protocols and operational procedures.
• Implemented inventory management practices, optimizing stock levels and reducing waste.
• Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
• Back Of House experience: dishwashing, food prepping including marinating, protein prepping and plating. Experience with using and cleaning fryers. Experience with deep cleaning stove vents.
• Front Of House experience: costumer service, taking orders, catering to costumers. Walking patrons through the menu. Closing register and cash handling experience.

• Processed customer transactions efficiently using POS systems.
• Maintained accurate cash drawers, ensuring accountability and precision in financial handling.
• Assisted customers with product inquiries, enhancing satisfaction.
• Collaborated with team members to optimize inventory management and product displays.
• Trained new staff on register operations and customer service protocols, promoting team cohesion.
• Worked through technical issues with my staff.
• Managed website and online orders.
• Waited tables and made sure costumers were happy and taken care of throughout their visit.
• Restocked inventory and prepped for next shift. Helped the kitchen restock their cold bar.