Barbara-Anne Smith
Wasaga Beach,Canada
Summary
Attained leadership experience in diverse environments including office management, Union leadership (Executive Board Member) and transportation sector Acquired 14 years of administrative experience in a variety of professional office settings ranging from small legal and chiropractic offices to large corporate and governmental offices Possess strong communication, interpersonal and relationship building skills acquired through work and volunteer experiences
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Operator
First Student Transit
Orillia, ON
06.2023 - 05.2026
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Coordinated with other transportation providers as needed to facilitate seamless connections between services for passengers'' convenience.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Improved passenger satisfaction by providing timely and efficient transit services.
Driver Taxi & Bus
Ace Transportation Group/Ace Cabs
Collingwood
07.2019 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Utilized GPS and other navigation tools to plan routes
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Professional School Bus Driver
Sinton-Landmark Transportation
Collingwood
01.2016 - 01.2020
- Provided excellent customer service to families by addressing concerns promptly and professionally.
- Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
- Managed emergency situations effectively, prioritizing student safety and well-being above all else.
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
- Maintained punctual transportation service for students by adhering to established routes and schedules.
- Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
Community Development Facilitator
The Journey Neighborhood Centre
Brampton, ON
05.2014 - 12.2015
- Monitored progress of ongoing projects providing regular updates to stakeholders and adjusting strategies as needed for optimal outcomes.
- Enhanced public engagement with targeted outreach strategies for diverse populations.
- Strengthened community partnerships by developing and implementing collaborative projects.
- Supervised day-to-day operations of assigned programs guaranteeing timely execution while adhering to budgetary constraints.
- Organized successful events that promoted awareness of local resources and opportunities available to residents.
- Established a volunteer program that mobilized local citizens to participate in various community development activities.
- Initiated dialogues between diverse segments of the population promoting inclusivity and a sense of belonging within the larger community context.
- Evaluated existing programs to identify areas for improvement and maximize impact on the community.
- Leveraged social media platforms to increase communication between municipal officials, non-profit organizations, businesses, and residents regarding community development initiatives.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Education
English Literature
Earl Haig Secondary School
Toronto, ONNo Degree - English Literature
University of Toronto
Mississauga, ONSkills
- Customer Service
- Exceptional oral and written communication skills
- Adaptability
- Teamwork
- Problem-solving
- Critical thinking
- Active listening
- Customer Needs Identification
- Administration
- Safe driving practices
Languages
English
Native or Bilingual
Certification
- First Aid Training - 2023
- JHSC - Level One - 2026
Timeline
Transit Operator
First Student Transit
06.2023 - 05.2026
Driver Taxi & Bus
Ace Transportation Group/Ace Cabs
07.2019 - 06.2023
Professional School Bus Driver
Sinton-Landmark Transportation
01.2016 - 01.2020
Community Development Facilitator
The Journey Neighborhood Centre
05.2014 - 12.2015
English Literature
Earl Haig Secondary School
No Degree - English Literature
University of Toronto
Skills And Experience
Adaptable to changes in job specifications, able to learn new skills and products, Team oriented, able to work well with others and individually, Ability to use cash register, debit and credit machine, Excellent telephone etiquette, Able to identify customer needs, Represented NBUC and The Journey as an active member on committees such as The Journey Board of Directors, Community in Action Committee and Queen Kennedy Neighborhood Team, Implemented program plans by obtaining necessary materials, coordinating leadership and volunteer staff and handling other administrative details., Scheduled events such as camps, meetings, special events and field trips., Collaborated with other ministry members to establish and/or review goals and objectives for community programs or to develop ways to encourage program participation., Conferred with NBUC staff, volunteers and partner organizations to encourage support of, or participation in, The Journey's community activities., Publicized programs through sources such as email, social media, presentations or individual meetings., Attend workshops, seminars, and conferences to obtain education, training, program ideas, information, and resources.
Employment And Volunteer History
- Transit Operator, LINX Transit, First Student Transit, Orillia, ON, 2023-06-16, 2026-05
- Driver Taxi & Bus, Ace Transportation Group/Ace Cabs, Collingwood, ON, 2019-07-01, 2023-06-13
- Volunteer, North Bramalea United Church, Brampton, ON, 2013-03-01, 2015-12-15
- Professional School Bus Driver, Sinton-Landmark Transportation, Collingwood, ON, 2016-01-01, 2020-01-01
- Community Development Facilitator, The Journey Neighborhood Centre, 2014-05-01, 2015-12-01