Balwinder Kaur
Brampton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in finance and banking and motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities. Directed sales and administration of all banking services, including deposits, loans, investments and trusts to businesses and individuals within assigned region. Worked with customers to develop investment and financial plans.
Overview
9
9
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
01.2024 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reduced operational risk with regular monitoring and auditing of customer account activities for compliance adherence.
- Enhanced AML compliance by implementing risk-based monitoring systems and procedures.
- Contributed to a reduction in regulatory violations by providing comprehensive training to employees on AML procedures and requirements.
Customer Service Representative(Work From Home)
Toyota Financial Services
12.2022 - 01.2024
- Policies and procedures to meet and exceed industry service standards
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution
- Handling of Technical issues and coordinating with the Backend team for quick resolution Actively listened to customers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Prepared contracts and related documentation according to strict standards.
- Performed data entry operations to update database with customer responses.
- Answered and directed phone calls, filed documents, performed data entry and handled billing.
Customer Service Manager(HR)
New World
01.2015 - 01.2019
- Maintain updated knowledge of company product and services to better provide customer support and service solutions
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Communicated scheduling changes to staff members
- Generated reports and tracked data to monitor operational priorities and scheduling
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Conducted exit interviews to identify areas of improvement in company culture and retention strategies.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
Education
Bachelor Of Finance - Genral Business
Cambrian College of Applied Arts AndTechnology
09.2021
BBA - Business Administration
Unitec New Zealand
06.2013
Skills
- Business Development Understanding
- Microsoft Word
- Microsoft Excel
- Active Listening
- Microsoft PowerPoint
- MS Office
- Clerical Support
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Scheduling
- Appointment Scheduling
Timeline
Banking Advisor
RBC Royal Bank
01.2024 - Current
Customer Service Representative(Work From Home)
Toyota Financial Services
12.2022 - 01.2024
Customer Service Manager(HR)
New World
01.2015 - 01.2019
Bachelor Of Finance - Genral Business
Cambrian College of Applied Arts AndTechnology
BBA - Business Administration
Unitec New Zealand