Summary
Overview
Work History
Education
Skills
Websites
Zip
Timeline
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sandeep kumar

Guelph,Ontario

Summary

Amiable Customer Experience Agent with 11 years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews. Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Several years of success supporting client financial goals through astute investment guidance.

Overview

13
13
years of professional experience

Work History

Banking Advisor

RBC
Mississauga, Ontario
03.2022 - Current
  • Generated sales leads through networking activities such as attending events or contacting potential customers.
  • Researched competitors' offerings to develop strategies for increasing market share.
  • Performed administrative duties such as filing paperwork, entering data into systems and preparing documents for meetings.

Customer Experience Technical Support Agent

Alorica CCL
Brampton, Ontario
10.2020 - Current
  • Communicated with customers via phone, email
  • Talks to customers over the phone, and identifies the technical issue they may be experiencing
  • Navigates through online programs to find solutions, and notate the customer file
  • Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
  • Calmly de-escalate calls, and walk customers through a step by step troubleshooting instructions
  • Professionally engage with customers that may be frustrated at times
  • Accepted and processed payments, explained charges on customer bills, and resolved complex billing issues.

Warehouse Specialist

TJX CANADA
Brampton, Ontario
08.2020 - 10.2021
  • Utilized material warehouse management system to ascertain catalog number, size, color and quantity of merchandise to pick from bins or shelves
  • Prepared orders by processing requests and supply orders, pulling materials and packing boxes
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Used pallet jacks to move items to and from warehouse locations
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.

Senior Dentist

NOBLE DENTAL CLINIC
Punjab, Jalandhar
07.2011 - 06.2020
  • Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets
  • Aligned sales objectives with business initiatives using strategic development, forecasting and budgeting
  • Analyzed competitive environment and customer procurement trends to support growth strategies
  • Developed innovative advertising, public relations, social media and events to advance brand marketing efforts
  • Overhauled internal operating budget consisting of sales and marketing expenditures, identifying wasteful spending
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Listened to customer needs to identify and recommend best products and services
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained accurate records of patients' dental histories and treatments.
  • Attended meetings with prosecutors to discuss details of ongoing criminal investigations.

Education

Bachelor of Science -

NDC - BABA FARID UNIVERSITY

Skills

  • Technologically savvy
  • Project management abilities
  • Conflict mediation
  • Business development understanding
  • Customer relations
  • Call Center Operations
  • Inbound and Outbound Calling

Websites

Zip

L6X 5H1

Timeline

Banking Advisor

RBC
03.2022 - Current

Customer Experience Technical Support Agent

Alorica CCL
10.2020 - Current

Warehouse Specialist

TJX CANADA
08.2020 - 10.2021

Senior Dentist

NOBLE DENTAL CLINIC
07.2011 - 06.2020

Bachelor of Science -

NDC - BABA FARID UNIVERSITY

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sandeep kumar