ARSHDEEP SINGH JAURA
Toronto
Summary
Experienced in troubleshooting and resolving complex technical issues, demonstrating strong problem-solving skills and the ability to remain calm under pressure. Engaged with diverse clients while entering private properties, adhering to strict safety procedures and maintaining professionalism in all interactions. Proficient in completing detailed reports and documentation, ensuring accuracy and compliance with established protocols. Developed effective conflict resolution techniques through managing customer interactions, utilizing de-escalation strategies to address concerns effectively.
Overview
7
7
years of professional experience
Work History
Residential Technician
Beanfield Metroconnect
Toronto
08.2024 - Current
- Troubleshoot and resolve complex technical issues in people’s homes, requiring patience, communication, and professionalism.
- Enter private properties, follow strict safety procedures, and maintain respectful interactions with diverse clients.
- Complete daily reports, service logs, and documentation accurately.
- Work independently in fast-paced and sometimes stressful situations while remaining calm and solution-focused.
- Manage conflict or frustrated customers by using de-escalation and clear communication.
Customer Service / Vehicle Handling (Various Roles)
Toronto
01.2019 - Current
- Provided customer service in busy environments.
- Worked independently while following procedures and maintaining professionalism.
- Built strong communication and interpersonal skills.
Resident Valet Driver
The Ritz-Carlton
Toronto
04.2023 - 04.2024
- Interacted with high-end residents and guests, demonstrating professionalism, discretion, and strong customer service.
- Managed vehicles safely in high-pressure, high-traffic environments.
- Resolved customer issues calmly and respectfully while maintaining the luxury service standards.
- Followed strict key-handling, safety, and property-protection protocols.
- Worked under time pressure while staying composed and organized.
Concierge / Security Patrol Guard
Logixx Security
Toronto
08.2021 - 09.2022
- Conducted regular building patrols, monitored CCTV, and ensured safety and security of residents.
- Responded to incidents professionally, wrote reports, and followed emergency procedures.
- Managed difficult or aggressive individuals using calm communication and conflict-resolution techniques.
- Controlled access, checked identification, and enforced building rules with fairness and respect.
- Acted as first point of contact for residents, balancing service with enforcement of safety policies.
Education
High School Diploma -
Tagore Public School
Ludhiana, Punjab, IndiaSkills
- Conflict resolution & de-escalation
- Safety & security awareness
- Following policies, procedures, and protocols
- Incident response
- Customer service under pressure
- Clear verbal & written communication
- Report writing & documentation
- Patrolling, monitoring, and observation
- Problem-solving & critical thinking
- Working with diverse populations
- Ability to remain calm in difficult situations
- Manual & automatic transmission driving
- Computer skills: MS Word, Outlook
- Safety procedures
Languages
- Punjabi
- Hindi
- English
- Punjabi
- Hindi
Awards
- Recognized for reliability and professionalism at Ritz-Carlton.
- Strong performance record in safety and customer service roles.
Qualifications Summary
Dependable, calm, and professional candidate with experience in security, customer service, high-pressure environments, and technical field work. Strong ability to follow strict procedures, manage conflict, communicate clearly, and maintain safety. Physically fit, disciplined, and committed to public service. Brings experience in security patrols, incident response, working with diverse individuals, and handling responsibilities independently.
Professional Development
- Occupational First Aid (OFA-1)
- WHMIS
Timeline
Residential Technician
Beanfield Metroconnect
08.2024 - Current
Resident Valet Driver
The Ritz-Carlton
04.2023 - 04.2024
Concierge / Security Patrol Guard
Logixx Security
08.2021 - 09.2022
Customer Service / Vehicle Handling (Various Roles)
01.2019 - Current
High School Diploma -
Tagore Public School