BAL TEJAN GREWAL
Summary
Hardworking and passionate with a strong focus on organizational skills, seeking to secure an entry-level position. Committed to helping the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Sales Supervisor
The Beer Store
08.2021 - Current
- Customer relations, providing various beer product knowledge and helping co-workers with day-to-day challenges
- Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
- Making an incredible lasting impression, job rotational duties occasionally include repetitively carrying cases of varied weights and sizes (weighing up to 60lbs/28kgs), standing continually, and processing customer transactions
Merchandise Sales Associate
Costco warehouse
06.2021 - 08.2021
- Provides and ensures prompt and courteous member service
- Communicates with the Area Manager regarding quantity, status, price, delivery, and promotion of merchandise
- Follows merchandising standards and practices
- Sets up, cleans, and maintains product displays
- Aligns and faces product to front, collects and returns stray items, stocks to maintain high product levels
- Participates in merchandise moves
- Reviews lists of items for forklift drivers to place products
Technical Support
Concentrix
01.2021 - 05.2021
- Defined and documented technical support best practices
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Maintaining Solid Customer Relationship handling questions and concerns
- Resolving customer complaints
- Handling Refunds and Replacement
- Data entry and research as required to troubleshooting customer problem
- Maintaining strong company product and service knowledge
Education
Bachelor of Business Administration - Sales, Merchandising, And Marketing
Saint Lawrence Alpha College
08.2021
Skills
- Reliability
- Customer Engagement
- Store operations
- Complaint Handling
- Resolving Problems and Incidents
Timeline
Customer Sales Supervisor
The Beer Store
08.2021 - Current
Merchandise Sales Associate
Costco warehouse
06.2021 - 08.2021
Technical Support
Concentrix
01.2021 - 05.2021
Bachelor of Business Administration - Sales, Merchandising, And Marketing
Saint Lawrence Alpha College
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