Bal Tejan Grewal
Toronto
Summary
As a professional bringing 6+ years of diverse experience in roles ranging from customer service to technical support, demonstrating a robust skill set in accounts administration, customer relations, and problem-solving. Known for efficiently resolving incidents and maintaining strong customer relationships, these skills have been honed across various industries. With a keen eye for detail and a commitment to continuous learning, ready to leverage my skills to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Customer sales supervisor
The Beer Store
08.2021 - Current
- Customer relations, providing various beer product knowledge and helping co-workers with day-to-day challenges
- Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
- Making an incredible lasting impression, job rotational duties occasionally include repetitively carrying cases of varied weights and sizes (weighing up to 60lbs/28kgs), standing continually, and processing customer transactions.
Technical support
Concentrix
01.2021 - 08.2021
- Defined and documented technical support best practices
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Maintaining Solid Customer Relationship handling questions and concerns
- Resolving customer complaints
- Handling Refunds and Replacement
- Data entry and research as required to troubleshooting customer problem
- Maintaining strong company product and service knowledge.
Merchandise sales associate
Costco warehouse
01.2020 - 12.2020
- Provides and ensures prompt and courteous member service
- Communicates with the Area Manager regarding quantity, status, price, delivery, and promotion of merchandise
- Follows merchandising standards and practices
- Sets up, cleans, and maintains product displays
- Aligns and faces product to front, collects and returns stray items, stocks to maintain high product levels
- Participates in merchandise moves
- Reviews lists of items for forklift drivers to place in the aisles for stocking
- Stocks merchandise.
Education
Skills
● Microsoft Certification
Resolving Problems and Incidents
User Experience
Troubleshooting Network Issues
Organizational Skills
Customer Support Needs Assessment
Collecting Information
Customer Relations
Data Entry and Maintenance
Timeline
Customer sales supervisor
The Beer Store
08.2021 - Current
Technical support
Concentrix
01.2021 - 08.2021
Merchandise sales associate
Costco warehouse
01.2020 - 12.2020
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