Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BALPREET SINGH

Brampton,ON

Summary

Network Technician with extensive experience in telecommunication installation and network troubleshooting at Dependable Hometech. Skilled in resolving complex technical issues while maintaining high levels of customer satisfaction. Recognized for strong communication and problem-solving abilities, ensuring compliance with service standards. Dedicated to delivering excellence in all service interactions and installations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Technician

DEPENDABLE HOMETECH
Brampton, Ontario
06.2023 - Current
  • Executed on-site installations and service work for CATV, internet, and home phone services to meet company standards.
  • Assessed installation and service assignments from dispatcher, maintaining effective communication with dispatcher and supervisor.
  • Installed and tested telecommunication equipment, including modems, decoders, and signal amplifiers.
  • Diagnosed and resolved technical issues related to Basic, Hi-Speed Internet, DTV, and Home Phone services at subscriber locations.
  • Ensured compliance with established procedures during cable television service installations.

Customer Service Representative

UHAUL
Brampton, Ontario
02.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

GED -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
09-2023

Skills

  • Network troubleshooting
  • Telecommunication installation
  • Signal testing
  • Equipment maintenance
  • Technical support
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Cable termination
  • Network configuration
  • Network installation
  • Ticket management
  • Troubleshoot connectivity

Certification

NETWORK TECHNICIAN

Languages

English
Professional

Timeline

Network Technician

DEPENDABLE HOMETECH
06.2023 - Current

Customer Service Representative

UHAUL
02.2022 - Current

GED -

Conestoga College Institute of Technology And Advanced Learning

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BALPREET SINGH