Balpreet Sidhu
Marysville,CA
Summary
Dedicated and results-driven professional with prior military experience and a proven track record in customer service and management. Adept at leading teams to exceed performance goals while delivering exceptional service and fostering positive customer relationships. Committed to continuous learning, having excelled academically and continually furthering one's education. Recognized for strong communication skills, a solid work ethic, and reliability in high-pressure environments. Eager to leverage leadership experience and customer service expertise to contribute effectively to a dynamic team.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Associate
Bahia Transport
08.2021 - 08.2024
- Coordinated and managed daily dispatch operations for a fleet of trucks, ensuring timely and efficient delivery of goods.
- Developed optimized route plans, reducing fuel costs and improving delivery times.
- Communicated effectively with drivers to provide updates, instructions, and support, fostering strong working relationships and ensuring high levels of satisfaction.
Military Police Officer
Air Force
07.2019 - 05.2021
- Executed comprehensive security operations to safeguard Air Force personnel, assets, and facilities, ensuring mission readiness and operational integrity.
- Conducted patrols, access control, and surveillance to detect and deter potential threats, maintaining a secure environment across multiple locations.
- Responded swiftly to emergencies, including security breaches and incidents, utilizing tactical skills and crisis management techniques to resolve situations effectively.
- Administered and enforced base regulations, policies, and security procedures, contributing to a disciplined and law-abiding environment.
Manager
Dollar General
03.2019 - 07.2019
- Directed daily store operations, including inventory management, staff supervision, and customer service, ensuring efficient and profitable store performance.
- Led a team of employees, providing training, coaching, and performance evaluations to foster a positive work environment and enhance team productivity.
- Managed store inventory, conducted regular audits, and utilized loss prevention strategies to minimize shrinkage and maintain accurate stock levels.
- Analyzed sales reports and financial data to identify trends and make data-driven decisions to improve store operations and achieve business goals.
Associate
Subway
09.2018 - 01.2019
- Maintained high standards of food safety and cleanliness by adhering to health regulations and ensuring a sanitary work environment, including regular cleaning and proper food handling.
- Handled cash transactions and processed payments accurately, managing the cash register and reconciling receipts at the end of shifts. Also Upsold additional menu items and promotions, contributing to increased sales and customer satisfaction.
- Greeted customers and offered assistance for increased customer satisfaction.
Associate
KFC
05.2018 - 09.2018
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
Associate of Science - Radiologic Technology
Yuba College
Marysville, CA 08.2022 - 05.2023
Criminal Justice - Criminal Justice
Community College of The Air Force
Montgomery, AL 07.2019 - 05.2021
High School Diploma -
Rivercrest Preparatory
Jurupa Valley, CA08.2018
Skills
- Communication
- Adaptability
- Customer Service
- Leadership
- Crisis Management
- Staff Supervision
- Work Ethic and Integrity
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Hindi
Professional Working
Timeline
Associate of Science - Radiologic Technology
Yuba College
08.2022 - 05.2023
Associate
Bahia Transport
08.2021 - 08.2024
Military Police Officer
Air Force
07.2019 - 05.2021
Criminal Justice - Criminal Justice
Community College of The Air Force
07.2019 - 05.2021
Manager
Dollar General
03.2019 - 07.2019
Associate
Subway
09.2018 - 01.2019
Associate
KFC
05.2018 - 09.2018
High School Diploma -
Rivercrest Preparatory
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