Kristell Esparza
Marysville
Summary
Offering solid foundation in project coordination and keen desire to learn and grow in dynamic environment. Brings ability to quickly grasp project management methodologies and apply them effectively. Ready to use and develop organizational and communication skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Project Coordinator
CRBR- Property Damages Services
06.2023 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Created job files for each project and maintained current data in each file.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Photocopied, distributed and emailed documents to project managers.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
Branch manager
Water Damage Rescue
02.2022 - 06.2023
- Visit job sites for quality control and customer service
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Managed workload of estimator group of 10 from 3 separate branches.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Office Manager/Project Coordinator
Water Damage Rescue
06.2021 - 02.2022
- Daily communication with customers, insurance companies and TPA ‘s
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Created job files for each project and maintained current data in each file.
Team Lead- Bookkeeping
Deane & Company
03.2020 - 07.2021
- Bookkeeping with Quicken
- Worked with Political parties’ accounts
- Managed Filing
- Ran accounting reports
Team Coordinator-AR
Cleanrite-Buildrite
11.2017 - 03.2020
- Daily communication with customers, insurance companies and TPA ‘s
- Collect all pertinent information related to new assignments
- Various AR responsibilities, including invoicing and collecting & processing payments
- Lead weekly production meetings to ensure all information is current
- Manage liens on homes as well as small claims processes
- Attend leadership meetings evaluate quarterly goals
- Office management- supply ordering, and scheduling
- Created and updated purchase orders for processing payments to vendors for our Corporate office
- Reconciled numerous end of month reports from corporate
- Answering all incoming calls and gathered pertinent information to create jobs and dispatch
Temp Services
Express Employment
09.2017 - 11.2017
- Various jobs and Duties
Ford Clerk
Adesa Brashers
11.2015 - 07.2017
- Sent reports to Ford Motor Credit of all new inventory as well as updates on received units
- Review and update all invoices for each unit
- Over 1000= units in a month
- Audited 200-400 files each week for sales
- Communication with dealers and dealerships about sales
Education
HS Diploma -
Highlands Academy of Arts and Design
Skills
- Adaptable
- Team player
- Communication
- Management skills
- Leadership
- Microsoft Office
- Outlook
- Documentation management
- Attention to detail
Awards
Excellence in Service, Received an award for the company as Team Coordinator
Leadership Experience
Started as an administrator and moved up to lead Team Coordinator and office manager
Timeline
Project Coordinator
CRBR- Property Damages Services
06.2023 - Current
Branch manager
Water Damage Rescue
02.2022 - 06.2023
Office Manager/Project Coordinator
Water Damage Rescue
06.2021 - 02.2022
Team Lead- Bookkeeping
Deane & Company
03.2020 - 07.2021
Team Coordinator-AR
Cleanrite-Buildrite
11.2017 - 03.2020
Temp Services
Express Employment
09.2017 - 11.2017
Ford Clerk
Adesa Brashers
11.2015 - 07.2017
HS Diploma -
Highlands Academy of Arts and Design
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