Balpreet Kaur
Delta,BC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
11.2021 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Accountable for the operation of McDonald's restaurant during a busy shift pattern to achieve daily objectives and targets.
- Responsible for food safety and internal communication.
- Follow-up on daily maintenance and cleanliness schedule.
- Monitor performance during the shift and take action to ensure the team is meeting the restaurant's stranded.
Education
Associate of Arts - Liberal Arts
Coquitlam College
Coquitlam, BC09.2020
Skills
- Food safety and First Aid Level 1 Handler
- Team Development
- Documentation and Reporting
- Payment Processing
- Punctual and Reliable
- Delegating Work
- Staff Training and Onboarding
- Handling Customer Complaints
- Cash Handling
- Training and Mentoring
- Energetic and Enthusiastic
- Opening and Closing Procedures
Languages
English
Professional Working
Certification
Food Safety and First Aid Certified.
Timeline
Shift Manager
McDonald's Restaurant
11.2021 - Current
Associate of Arts - Liberal Arts
Coquitlam College
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